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Invalid Product Key in WGA RRS feed

  • Question

  • I purchased a copy of XP on eBay, and as far as I can tell it is a completely legitimate copy using the checks from http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    It is a Professional XP version.

    It reads OEM Software in black lettering.

    It does not ask me to activate but fails to pass WGA.  I have a feeling that I have been ripped off. Here is the output from the diagnosis tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PRM6B-DCXQQ-JH3F3
    Windows Product Key Hash: i3KhA01YLjPAedkhZxRPtAbocqA=
    Windows Product ID: 55274-640-8958534-23225
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C82078CC-F343-475D-A471-21CFD0450A6F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C82078CC-F343-475D-A471-21CFD0450A6F}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JH3F3</PKey><PID>55274-640-8958534-23225</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-1035525444-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 2133</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68VGU Ver. F.02</Version><SMBIOSVersion major="2" minor="5"/><Date>20080402000000.000000+000</Date></BIOS><HWID>D93A08C001842076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1C568:Compaq Computer Corporation|1C568:Compaq Computer Corporation|13EFD:GENUINE C&C INC|1C568:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, February 11, 2009 3:30 PM

Answers

  • Soliah,


    I would like to provide additional information along with what Dan previously provided regarding contacting HP. Recovery Media is specific to your computer manufacturer. Contact your manufacturer to assist with your request and/or questions. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. 


    HP and Compaq Desktop PCs –Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN


    Thank you again for contacting us here in the Office Genuine Advantage (OGA) program forum.



    Stephen



    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, February 11, 2009 8:08 PM
    • Marked as answer by Stephen Holm Saturday, February 14, 2009 12:19 AM
    Wednesday, February 11, 2009 8:04 PM

All replies

  • Soliah,

    You may (or may not) have received a genuine CD, but your Product Key is invalid and is likely a "keygen" key, meaning it was created by a pirating program that generates Product Keys that fit the algorithm but are nevertheless nongenuine.

    This is definitely the work of either an uninformed or dishonest seller.  Either way, you did not get the genuine software you paid for.  Please take the appropriate steps thru eBay and/or PayPal to report the seller and get your money back.

    Your report shows that you have an HP laptop computer.  Does the computer have a Certificate of Authenticity for Windows affixed to the bottom?  It might be for XP or for Vista.  If so, you are most likely still licensed to run that version and edition of Windows so there would be no need to buy a Windows License, you just need to get Recovery CDs to reinstall Windows back onto the computer.  To do so, contact HP customer service.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 11, 2009 4:30 PM
  • Hello Soliah :-),


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I would like to add supporting information as what Dan provided you with earlier.  First have you contacted EBay and/or PayPal regarding this problem? Where PayPal is an EBay company, both websites are separate. Both websites will want to be contacted regarding your transaction to work with you. Where we are not aware of their exact process, we do recommend you looking into PayPal’s Resolution Center if you used PayPal to pay for your transaction. 

    Please answer the following questions. We do appreciate your post and help. 

    Tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    Next, please fill out a Piracy Report located here:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Then, please respond here with the following information so that I may follow up with our department.

    ·         Was this an individual or an actual business selling the product on EBay?

    ·          Did you receive the original software media disc, proper packaging and COA with the purchase?

    ·          Research and see if the person has an actual store front as well verses selling as an individual. Next please try and see if he has sold other Microsoft Windows. Maybe he has a high negative feedback. Maybe other people have filed against this customer already. 

    ·         Please provide EBay Alias contact information and direct EBay link where you purchased the product to us.

    ·         Please post the auction number for what you bought on eBay.

    ·         Please provide us with answers and any other information which may be helpful.

    Thank you for visiting the WGA program forum.



    Stephen


    Stephen Holm
    Wednesday, February 11, 2009 7:59 PM
  • Soliah,


    I would like to provide additional information along with what Dan previously provided regarding contacting HP. Recovery Media is specific to your computer manufacturer. Contact your manufacturer to assist with your request and/or questions. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. 


    HP and Compaq Desktop PCs –Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN


    Thank you again for contacting us here in the Office Genuine Advantage (OGA) program forum.



    Stephen



    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, February 11, 2009 8:08 PM
    • Marked as answer by Stephen Holm Saturday, February 14, 2009 12:19 AM
    Wednesday, February 11, 2009 8:04 PM