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Activation issue RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R3R2D-TRP4D-PPPCT
    Windows Product Key Hash: SUU0kAOTSdJVQWhaOEwUrsBFXcI=
    Windows Product ID: 76477-007-8164986-21161
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {D902C06D-E270-4CD6-89FD-97EE4C65765F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D902C06D-E270-4CD6-89FD-97EE4C65765F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPPCT</PKey><PID>76477-007-8164986-21161</PID><PIDType>5</PIDType><SID>S-1-5-21-796845957-1957994488-1343024091</SID><SYSTEM><Manufacturer>ECS                             </Manufacturer><Model>K7S5A                           </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>650330E70184A059</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2E7064C82E7D710</Val><Hash>YxO7N1CdeSPwVRkV74ogLI0dRcM=</Hash><Pid>81602-904-4785675-68821</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AD8C:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Story so far:
    PC bought some years ago from local dealer with XP Home installed. Owner has XP CD dated 2002. Has COA attached to base unit labelled 'OEM Product'.
    PC worked OK for some years but recently started playing up, displays warnings about installation needing activation and looks to have traces of virus/malware.
    Ran malware and AV tools but eventually decide to repair using XP Home SP3 CD.
    Repair went OK but activation warnings remain.
    Use of product key on COA sticker fails 'invalid product key' or similar.
    Prodcut key on PC does not match that on COA.
    Attempts to change the product key to that on the COA using the product key change utility also fail in a similar manner.
    Any help appreciated - thanks
    Monday, September 28, 2009 7:41 PM

Answers

  • Hello njbbb,

    I think your problem might be something as simple as a mix-up with the CD you are using to install XP.

    The CoA lable affixed to the computer is to be paired with a systembuilder/small manufacturer OEM CD for installation.  When you try to install XP with a CD from one distrution channel (retail) by using a Product Ky from another distribution channel (OEM) you get the "product key invalid for this system" message.

    The PK updater utility normally can convert the installation, but for some reason is not working in your case.

    The best course of action right now is to use the systembuilder/small manufacturer OEM CD that came with the computer to do a clean installation of XP.  This CD will be a genuine hologrammed Microsoft CD for the edition of XP that is described on the CoA.  The CD will have this wording (or similar) imprinted in the upper left quadrant, "For distribution with a new PC only.  For support, refer to the manufacturer of the computer."  If you have valuable data on the computer at the moment, please be sure to back up and offload the data before doing the clean installation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 29, 2009 6:20 PM
    Tuesday, September 29, 2009 2:15 PM