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Cannot register for xp updates RRS feed

  • Question

  •  

     Hi I am running Windows XP Home Edition Service Pack 2 (build 2600) I was trying to download service pack3 and it failed for some reason . Now I cannot   get microsoft updates I get Files required to use Microsoft Update are no longer registered or installed on your computer. To continue Register or reinstall the files for me now (Recommended) and it returned me to the same screen  no error message received.
    Read lisalous comment in part" Thought I should share with you a simple command that solved my problem after continued frustrating searching. Simply regsvr32 msxml3.dll".
    tried this and got message dll.... failed code 0x8000400. I searched the cited webpages in your reply (zazula) and could not determine which if any of your steps applied to my situation.
    Ran CCleaner to clear up Junk. Opened Internet Explorer > Tools >Internet Options > Security > Click 'trusted sites' icon >Click Sites > uncheck 'require server verification'. 
    Then add following sites : 
    http://*.windowsupdate.microsoft.com
    http://*.windowsupdate.com
    http://update.microsoft.com

    went to  http://update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://update.microsoft.com/microsoftupdate&ln=en-us.Tried to register and it came full clrcle to original screen "try MS update today"

    Ran windows Diag and it shows genuine in green, on line validation code was N/a sorry could not save it

    thank you for your help

    Monday, October 13, 2008 7:43 PM

Answers

  • IAMAREALNOVICE,
     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. If you are currently experiencing Validation issues relating to the WGA program, please do the following.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    If your issue is related to MS Update Issues, and not Validation related, I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx


    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 13, 2008 9:38 PM
    Monday, October 13, 2008 9:38 PM

All replies

  • IAMAREALNOVICE,
     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. If you are currently experiencing Validation issues relating to the WGA program, please do the following.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    If your issue is related to MS Update Issues, and not Validation related, I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx


    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 13, 2008 9:38 PM
    Monday, October 13, 2008 9:38 PM
  •  Hi Rick, the log follows

    The OS was purchased from Dell In Black letters on the  COA, which is blue and green label. the system is wins xp home edition.If you require i can furnish COA number.

       I am running Windows XP Home Edition Service Pack 2 (build 2600) I was trying to download service pack3 and it failed for some reason . Now I cannot   get microsoft updates I get Files required to use Microsoft Update are no longer registered or installed on your computer. To continue Register or reinstall the files for me now (Recommended) and it returned me to the same screen  no error message received.

    tried  regsvr32 msxml3.dll"and got message dll.... failed code 0x8000400. Ran CCleaner to clear up Junk. Opened Internet Explorer > Tools >Internet Options > Security > Click 'trusted sites' icon >Click Sites > uncheck 'require server verification'.
    Then add following sites :
    http://*.windowsupdate.microsoft.com
    http://*.windowsupdate.com
    http://update.microsoft.com

    went to  http://update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://update.microsoft.com/microsoftupdate&ln=en-us.Tried to register and it came full clrcle to original screen "try MS update today"

    Again I am a novice and I had to call someone to find out how to use clipboard so I am looking foward to your replyand solution.
    Thank you
    Willie


    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_FCEE394C-459-80040154_025D1FF3-262-80040154_025D1FF3-170-80040154_025D1FF3-171-1_025D1FF3-179-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EDB68DC-BA79-4E6A-93A0-A295E8143F73}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-746137067-1292428093-839522115</SID><SYSTEM/><BIOS><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F05D328F0184C06E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2FCADE3C836718</Val><Hash>4eJ1wc2GMHRHHHctUS7XyOVk1Ik=</Hash><Pid>81602-908-5040363-68557</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 




    IAMAREALNOVICE,
     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. If you are currently experiencing Validation issues relating to the WGA program, please do the following.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    If your issue is related to MS Update Issues, and not Validation related, I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx


    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    Tuesday, October 14, 2008 12:33 AM


  • Automatic Updates and WindowsUpdate Reset tool 
    http://www.codeplex.com/aureset


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, October 14, 2008 4:01 AM
    Moderator
  • IAMAREALNOVICE,

    Please follow the instructions Carey gave you. If you need continued support, please re-run the MGADT and copy and paste the results by themself in a new post. Do not alter the report and make sure to copy and paste the full report. Below are the instructions:

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Rick, MS

    Tuesday, October 14, 2008 2:56 PM
  • Hi
    I NOW have a different problem that has to be resolved before I validate for updates.
    While folllowing the giudance(or trying to) somehow I lost my browser  I am running ie 6.01900.2180----sp2.
    I can no longer access the web. except thru aol ver 7.0
    i reinstalled the patch for  sp2 and the browser opened to msn. I tried to go to a web page and it just timed out.I restored my ppc to same time and the same thing occured. what to do?

    please help me get my ie 6 back and then--- I can try to get updates
    thank you
    walt


    Monday, October 20, 2008 6:27 PM
  • Walt,

    Click Start, Run, Iexplore.exe, this should launch IE. You may need to find someone to help you restore your shortcut icon on your desktop.

    Rick
    Monday, October 20, 2008 9:43 PM