Office Integration Error using Remote Desktop RRS feed

  • Question

  • I have an OCS Server with SQL, Exchange, SharePoint, Outlook 2007, and Communicator 2007 on it. I have a laptop in my server's domain with XP, Outlook 2007, and Communicator 2007. Everything is working fine (including Presence in Sharepoint and Outlook) on both the server and laptop.


    But I am getting an Office Integration Error on the server side's Communicator. I am also getting a Cannot Synchronize Adress Book error on both the laptop and the server. I tried the laptop user account on the server, but received the same results.


    I updated my IE proxy setting and verified that my outlook profile is the same as the communicator profile. I also double checked that my web site had a valid certificate. I've downloaded every SP and hotfix but haven't been successful. I also couldn't find the Galcontacts.db file on either computer.


    Any ideas?

    Thursday, December 11, 2008 2:56 PM

All replies

  • I assume that you are using a test environment?

    OCS and Exchange, Sharepoint and ... are not supported on the same box




    Friday, December 12, 2008 12:04 AM
  • Allyson,

    If the client is not getting a GalConacts.db file then you probably have something wrong with the Addres Book configuration.  Can I assume these clients are 'internally connected' and are not accessing remotely via Edge and REverse Proxy?

    Search the forums for 'Address Book synchronization' and you'll find many previous threads with tips on the process.  You can also take a look at these articles for more details on the process.




    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Friday, December 12, 2008 3:33 PM
  • Yes it is a test environment.
    Monday, December 15, 2008 3:20 PM
  • Yes, they are internally connected. I agree that there is something wrong with my adress book configuration but I haven't found many good posts on it (I didn't realize that there was a whole forum just for Address Books).

    I read through your blogs and found the Address Book Server Settings in the OCS Admin Tool. I was also able to generate a Contacts.csv file (which had 2 contacts in it), but I still don't have the GalContacts.db file.

    I found a forum that had a similiar problem to mine that said to run the OCS Server Web Components Validation wizard. Which I did and it told me to put a new certificate on IIS with the FQDN as the subject which I did (I also took SSL off of my Default Web Site, checked basic authentication, enabled directory browsing, made sure that LSGroupExpAppPool was my default Application pool, ran fixmapi.exe, and restarted IIS which were other suggestions in the forum) and then the Validation Wizard said that it couldn't find the Company_Phone_Number_Normalization_Rules.txt, so I copied that from my Address book files folder to the ABS/Int/Handler folder where it wanted it.

    And Communicator prompted me for my credentials to use the address book... and it was able to connect to the address book and I have a GalContacts.db file on both the server and laptop.

    So both the laptop and server side clients are able to connect to the Address book. But the server side is still getting an Outlook Integration Error. If I change the Personal Information Manager setting to be Windows Address Book instead of Microsoft Office Outlook... the Integration Error goes away and I can email but not schedule meetings. I found some posts on correcting the Exchange/Outlook/Communicator on one box issue... but no luck yet.
    Monday, December 15, 2008 6:00 PM