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CRM 4.0 Geo-Location

Question
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Hi MVP’s,
I am busy working on a bid for a ITT and I’m hoping for some help with a requirement spec’d in the ITT.
The customer has a head office based somewhere in the British Virgin Islands, and branch offices around the US and the EU.
The ITT specifies that the response should include a highly available, high performance model, but keeping costs in mind J As CRM does not have any geo-location features out of the box, what would be the best way to implement this?
Here are a couple of pointers:
· We have the option of using data centres in the head office, and the UK.
· I’m not 100% sure on bandwidth and latency at the moment. So the idea of having single environment at the head office is not yet decided.
· If we went with CRM servers at each data centre, and a SQL cluster at each, this gets messy with the need to replicate SAN’s across the WAN.
I know this is very vague, but I’m really just looking for information on how the back end would look on this, is a replicated SAN module a option, or should we really just be looking at a single location (head office) and tweaking the network to get optimal performance.
It is worth mentioning, that the ITT specified 500ms response times, which in our experience, is not even realistic in a completely local environmentFriday, November 27, 2009 12:23 PM
Answers
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Hi,
CRM could work with SAN replication and with multiple front end application servers load balanced. Also, CRM does not have any geo location built-in, but since it is primarily a web application it could work with any type of hardware appliance that is capable of redirecting traffic based on geo location. I've done quite a bit of work with Big IP F5s in the past, and think they could work great with CRM (though i have not implemented that).
However, in your case I do not think the above is the best approach. For only 100 users and if they are in a location relatively close to the USA mainland you will not have a problem if the servers are located in a very good data center in the US (with multiple Internet pipes) as long as the local office has a decent connection. Likewise, you could host the servers in the company's HQ as long as they have a good data center and connection.
As an example, our data center is located in the US mainland and we have clients in from Israel and Europe. Both clients have very good crm application performance.
Alex Fagundes - www.PowerObjects.com- Marked as answer by Jim Glass Jr Thursday, December 3, 2009 5:00 PM
Friday, November 27, 2009 9:52 PM
All replies
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Ok so I'm getting from this that it will be an English only deployment?
How many seats?
Mobile users?
How many seats at the home office?
Why not explore CRM Online?
This all depends on the functionality your planning.
Sounds like you prefer in house.
Curtis SpanburghFriday, November 27, 2009 3:52 PMModerator -
Hi Curtis,
Thanks for your reply.
To answer your questions:
How many seats? At the moment, only about 100 users initially, 75 of these users being in the British Virgin Islands. The solution needs to be scalable since the potential usage could grow to +- 500 users, but there is no plan for this right now.
Mobile users? None specified
How many seats at the home office? None specified
Why not explore CRM Online? I have been, this is option 3 J The solution will be customized though, so may not be a option to go with a online solution
This all depends on the functionality your planning. As above
Sounds like you prefer in house. Yes please JAm I right in saying that CRM does not support/will not work with SAN replication?
Friday, November 27, 2009 4:28 PM -
Hi,
CRM could work with SAN replication and with multiple front end application servers load balanced. Also, CRM does not have any geo location built-in, but since it is primarily a web application it could work with any type of hardware appliance that is capable of redirecting traffic based on geo location. I've done quite a bit of work with Big IP F5s in the past, and think they could work great with CRM (though i have not implemented that).
However, in your case I do not think the above is the best approach. For only 100 users and if they are in a location relatively close to the USA mainland you will not have a problem if the servers are located in a very good data center in the US (with multiple Internet pipes) as long as the local office has a decent connection. Likewise, you could host the servers in the company's HQ as long as they have a good data center and connection.
As an example, our data center is located in the US mainland and we have clients in from Israel and Europe. Both clients have very good crm application performance.
Alex Fagundes - www.PowerObjects.com- Marked as answer by Jim Glass Jr Thursday, December 3, 2009 5:00 PM
Friday, November 27, 2009 9:52 PM