locked
Windows 7 Not genuine popup while this actually is a genuine windows RRS feed

  • Question

  • Hi,

    a few days ago I started to receive pop-ups saying my windows is not genuine. But it is genuine. Bougth this laptop a few months ago. What is the problem?

    It is a packard bell laptop with Win7 Home Premium on it.

    The diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {E7BDF770-DF6F-4990-9F80-65C020677C08}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7BDF770-DF6F-4990-9F80-65C020677C08}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2389163705-279193414-1872528456</SID><SYSTEM><Manufacturer>Packard Bell   </Manufacturer><Model>EasyNote TJ75                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09          </Version><SMBIOSVersion major="2" minor="6"/><Date>20091126000000.000000+000</Date></BIOS><HWID>13BB3607018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:18:2010 16:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEA6GG+6GHBosDeEYzYtieN72I97L/oddBfXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CALPELLA
      HPET            INTEL         CALPELLA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALPELLA
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm


     

    Sunday, May 23, 2010 12:01 PM

Answers

  • There is a problem with slmgr.vbs, somehow the file appears to be fine but possibly a dll has become unregistered and I an not sure how we would fix this. Darin may know or he may have you open a no cost support incident when he reads this tomorrow. For now you can try running a system restore to a point prior to this incident. If it just occured today I would first try restoring back 24 or 48 hours, think about any changes you have made in the period of time just prior to the non-genuine status.

    To start a system restore type system restore in the search box of the start menu, select system restore and start the wizard, select a point prior to the non genuine status and follow the prompts.

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    HrOffline: 0x8004FE22


    Sunday, May 23, 2010 1:27 PM
  • There is a problem with slmgr.vbs, somehow the file appears to be fine but possibly a dll has become unregistered and I an not sure how we would fix this. Darin may know or he may have you open a no cost support incident when he reads this tomorrow. For now you can try running a system restore to a point prior to this incident. If it just occured today I would first try restoring back 24 or 48 hours, think about any changes you have made in the period of time just prior to the non-genuine status.

    To start a system restore type system restore in the search box of the start menu, select system restore and start the wizard, select a point prior to the non genuine status and follow the prompts.

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    HrOffline: 0x8004FE22


     

    First try the suggestions Carl has given.  If those don't work create a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.


    Darin MS
    Monday, May 24, 2010 7:48 PM

All replies

  • There is a problem with slmgr.vbs, somehow the file appears to be fine but possibly a dll has become unregistered and I an not sure how we would fix this. Darin may know or he may have you open a no cost support incident when he reads this tomorrow. For now you can try running a system restore to a point prior to this incident. If it just occured today I would first try restoring back 24 or 48 hours, think about any changes you have made in the period of time just prior to the non-genuine status.

    To start a system restore type system restore in the search box of the start menu, select system restore and start the wizard, select a point prior to the non genuine status and follow the prompts.

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    HrOffline: 0x8004FE22


    Sunday, May 23, 2010 1:27 PM
  • I was going to post about the SLIP table - then I realised that PB is owned
    by Acer now.
    (How many failed/failing companies have they bought now?)
    :)
    --
     
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Sunday, May 23, 2010 1:46 PM
    Moderator
  • I was going to post about the SLIP table - then I realised that PB is owned
    by Acer now.
    (How many failed/failing companies have they bought now?)
    :)
    --
     
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk

    They are kind of the SRAM of computers. (SRAM is a bicycle component company that has bought most of the good, smaller component companies like Avid, TruVativ, etc.)
    Sunday, May 23, 2010 3:05 PM
  • > They are kind of the SRAM of computers. (SRAM is a bicycle component
    > company that has bought most of the good, smaller component companies like
    > Avid, TruVativ, etc.)
    > --------------------------------------------------------------------------------
    >
     
     
    I'd never have classed eMachines as 'good' <g>
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Sunday, May 23, 2010 3:32 PM
    Moderator
  • There is a problem with slmgr.vbs, somehow the file appears to be fine but possibly a dll has become unregistered and I an not sure how we would fix this. Darin may know or he may have you open a no cost support incident when he reads this tomorrow. For now you can try running a system restore to a point prior to this incident. If it just occured today I would first try restoring back 24 or 48 hours, think about any changes you have made in the period of time just prior to the non-genuine status.

    To start a system restore type system restore in the search box of the start menu, select system restore and start the wizard, select a point prior to the non genuine status and follow the prompts.

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    HrOffline: 0x8004FE22


     

    First try the suggestions Carl has given.  If those don't work create a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.


    Darin MS
    Monday, May 24, 2010 7:48 PM
  • Thanks for the replies. I dont have any restore points, so thats no option. Before receiving the Not-Genuine notifications I installed and uninstalled a lot of different programmes to try out, mostly open source and some freeware.I will try the support request or just reinstall the recovery disc provided with the laptop.
    Tuesday, May 25, 2010 10:17 AM
  • "Before receiving the Not-Genuine notifications I installed and uninstalled a lot of different programmes to try out, mostly open source and some freeware"

    Next time make the first one you install Macrium reflect, free edition and make an image of your fresh installation, restoration takes about 10 minutes.


    Tuesday, May 25, 2010 5:07 PM