I built my own computer a few days ago and installed Windows XP Pro (SP3).
The OS is an OEM (small biz/system builder) purchased from an online retailer (www.newegg.com) and it validates just fine with MGA Diag.
Yesterday I bought a copy of Office Home and Student 2007.
I installed it and entered the software key and got the green check mark indication indicating that the key was OK but after installation,
none of the software in Office will launch . When I double click them, I get the hour glass for a second or two then nothing.
I uninstalled office and reinstalled it and I get the same problem.
The Office software is a retail package purchased from a large retailer (WalMart).
The system does not pass Office validation using the online tool.
As best I can tell, Office is not activated but I can't get any of the software in Office open to trigger the activation.
The MGA diagnostic site (http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en) shows everything as passing.
I downloaded and ran the MGA diagnostics tool. I am
not given the "RESOLVE" button when it runs.
Here's the MGADT data:
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-74PQF-YJHJC-QJQ6Y
Windows Product Key Hash: DhLzI+JYlkukbGXsV9U3nTci2/w=
Windows Product ID: 76487-OEM-2228437-43864
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {2657BC41-1A9C-42A6-8ED1-E3C64BE4D829}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: Registered, 1.7.111.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2657BC41-1A9C-42A6-8ED1-E3C64BE4D829}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJQ6Y</PKey><PID>76487-OEM-2228437-43864</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-507921405-682003330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20090416000000.000000+000</Date></BIOS><HWID>5E2836FF01849A78</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4EACBEFCF9E0732</Val><Hash>A+Xpd4oAvLiapr5itsO3WP1FzQ0=</Hash><Pid>81602-921-9697477-68556</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
