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Office Home and Student 2007 won't launch after install. RRS feed

  • Question

  • I built my own computer a few days ago and installed Windows XP Pro (SP3).

    The OS is an OEM (small biz/system builder) purchased from an online retailer (www.newegg.com) and it validates just fine with MGA Diag.

    Yesterday I bought a copy of Office Home and Student 2007.

    I installed it and entered the software key and got the green check mark indication indicating that the key was OK but after installation, none of the software in Office will launch . When I double click them, I get the hour glass for a second or two then nothing.

    I uninstalled office and reinstalled it and I get the same problem.

    The Office software is a retail package purchased from a large retailer (WalMart).

    The system does not pass Office validation using the online tool.

    As best I can tell, Office is not activated but I can't get any of the software in Office open to trigger the activation.

    The MGA diagnostic site (http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en) shows everything as passing.

    I downloaded and ran the MGA diagnostics tool. I am not given the "RESOLVE" button when it runs.

    Here's the MGADT data:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-74PQF-YJHJC-QJQ6Y
    Windows Product Key Hash: DhLzI+JYlkukbGXsV9U3nTci2/w=
    Windows Product ID: 76487-OEM-2228437-43864
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2657BC41-1A9C-42A6-8ED1-E3C64BE4D829}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2657BC41-1A9C-42A6-8ED1-E3C64BE4D829}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJQ6Y</PKey><PID>76487-OEM-2228437-43864</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-507921405-682003330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20090416000000.000000+000</Date></BIOS><HWID>5E2836FF01849A78</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4EACBEFCF9E0732</Val><Hash>A+Xpd4oAvLiapr5itsO3WP1FzQ0=</Hash><Pid>81602-921-9697477-68556</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|147A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, July 3, 2009 5:09 PM

Answers

  • Hello Bonusdays,

    Since you purchased your Office 2007 H&S at retail, you are entitled to full standard tech support from Microsoft for 90 days.

    May I suggest visiting http://support.microsoft.com/ph/8753#tab0 then click the "Get Help Now" link in the upper right to open up a toll-free phone or free email tech support request?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 3, 2009 6:36 PM

All replies

  • Hello Bonusdays,

    Since you purchased your Office 2007 H&S at retail, you are entitled to full standard tech support from Microsoft for 90 days.

    May I suggest visiting http://support.microsoft.com/ph/8753#tab0 then click the "Get Help Now" link in the upper right to open up a toll-free phone or free email tech support request?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 3, 2009 6:36 PM
  • Thanks Dan for the rapid response. I am happy to report that I fixed it. Honestly I'm not sure how though. I believe that something kept getting corrupted during the install. The solution that fixed everything was the result of using a restore point to go back to the point in time right before I tried the original install. That's why I think it may have been a corrupted install file or possibly an issue with a registry entry. But... all is now OK as everything works. It was just one of those funky gremlin things.
    Friday, July 3, 2009 7:56 PM