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one care rates computer "fair" RRS feed

  • Question

  • I am a trial user. The program seems to do all tasks except,

    It won't complete the defrag. And it won't do anything to fix the status "fair".

    Can you help please? Also my sound has completely disappeared.

    I am running with vista. Thank you. Anita

    Friday, November 7, 2008 3:01 PM

Answers

  • I've moved your post to the Tune-up topic folder. If it won't complete a Defrag, that means that it can't complete a Tune-up.

    See if you can perform a manual Defrag. I suspect that there may be disk errors that need to be resolved.

    Open WIndows Explorer, right click on your Disk Drive and select Properties. Click on the Tools tab and the click on Defragment. If it encounters errors with the disk, it will advise you to check the disk for errors. On the Tools tab, click error checking and let it run. Once complete, perhaps by accepting the reboot and run error checking at startup, try the Defrag again. If it is successful, run a OneCare Tune-up to completion.

    If you need help, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, November 7, 2008 4:11 PM
    Moderator