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Windows Vista suddenly coming up with copy of windows not genuine RRS feed

  • Question

  • Windows vista has been running fine on Toshiba computer for a few years.  A couple of days ago it came up with Window Vista Build 6002.  This copy of windows is not genuine.  I tried to reactivate using the key on the sticker on the bottom of my computer.  After reading various forums I even rang Microsoft to get them to activate it over the phone still no success.  They said it was a valid key.  Below is a copy of MGAdiag report.  Any ideas???

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failure

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  

     

    Wednesday, September 14, 2011 2:42 AM

Answers

  • "Julesjo" wrote in message news:f8dcdc49-993e-49a0-be85-a584d15f9fb2...

    Don't speak to soon the catastrophic failure is back.  Thanks Jules

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    Oh, b&gg$r!
    At this point I have no idea what’s wrong.
    your best bet is to go to WGA Support, and point them at this thread so they can see the problem.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 10:26 PM
    Sunday, September 18, 2011 2:13 PM
    Moderator

All replies

  • "Julesjo" wrote in message news:c9037cff-8289-4d87-9ec9-5c1f2918b99d...

    Windows vista has been running fine on Toshiba computer for a few years.  A couple of days ago it came up with Window Vista Build 6002.  This copy of windows is not genuine.  I tried to reactivate using the key on the sticker on the bottom of my computer.  After reading various forums I even rang Microsoft to get them to activate it over the phone still no success.  They said it was a valid key.  Below is a copy of MGAdiag report.  Any ideas???

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failure

     

     

     
    (Sorry about the mis-send! )
    I’ve never seen a ‘Catastrophic failure’ before – so this is a guess...
    Let's try and recreate the Licensing Store.
    Please try the below steps to recreate the Store files. This may resolve the issue.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)

    Reboot

    Once complete, please post back with a new MGADiag report

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, September 14, 2011 7:59 PM
    Wednesday, September 14, 2011 7:22 AM
    Moderator
  • I agree with Noel.

    While I don't remember seeing that ‘Catastrophic failure’ error before either, I believe the Licensing Store recreation steps (that Noel posted) have a high chance of resolving the issue.

     

    Thank you,


    Darin MS
    Wednesday, September 14, 2011 7:42 PM
  • Hi,

    I did as you instructed and still have not had success.  After rebooting Twice.  A window came up with Activate windows now.  I entered the product key from the sticker on the bottom of my computer.  Activation error code 0x80072F8F came up.  I rang microsoft and spoke to a real person and attempted to do a phone activation but error that comes up is that the confirmation ID entered does not match the installation ID for this computer.  They checked the product key and said that was valid but I needed also to give them another number which is apparently on the installation disc which we never got with this computer a few years back as it already comes preloaded.  Below is a new diag report.

    Thanks Jules

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failure

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  

     

    Wednesday, September 14, 2011 10:41 PM
  • No change :(

    Let’s try a couple of things that can’t hurt, and may help.....

     

    start by doing a chkdsk and sfc scan, and seeing if that fixes things – if not, then try a System Restore back to a time when the system was working properly.

    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 8:53 AM
    Moderator
  • Hi,

    Still no success.  Ran the chkdsk and sfc.  The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them.  Below is a copy of the MGADiag report afterwards.  I have already tried running a system restore early on in the piece with no success.  I could only restore back after the problem occurred I couldn't go back any further.  Is there any other suggestions you have that may help?  Thanks Jules

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
    Installation ID: 068940256511788864803982760881563834527724146071378475
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: T4W8D
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  

     

    Sunday, September 18, 2011 3:18 AM
  • "Julesjo" wrote in message news:d5ece16b-8099-46b9-89c0-08c917fe0d17...

    Hi,

    Still no success.  Ran the chkdsk and sfc.  The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them.  Below is a copy of the MGADiag report afterwards.  I have already tried running a system restore early on in the piece with no success.  I could only restore back after the problem occurred I couldn't go back any further.  Is there any other suggestions you have that may help?  Thanks Jules

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
    Installation ID: 068940256511788864803982760881563834527724146071378475
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: T4W8D
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053 

     

    We’ve had some progress, at least – the Catastrophic failure error has gone
     
    Now try repairing the Licensing Store again....
    Please try the below steps to recreate the Store files. This may resolve the issue.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)

    Reboot

    Once complete, please post back with a new MGADiag report

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 9:04 AM
    Moderator
  • Don't speak to soon the catastrophic failure is back.  Thanks Jules

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failure

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  

     

    Sunday, September 18, 2011 9:38 AM
  • "Julesjo" wrote in message news:d5ece16b-8099-46b9-89c0-08c917fe0d17...

    Hi,

    Still no success.  Ran the chkdsk and sfc.  The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them.  Below is a copy of the MGADiag report afterwards.  I have already tried running a system restore early on in the piece with no success.  I could only restore back after the problem occurred I couldn't go back any further.  Is there any other suggestions you have that may help?  Thanks Jules

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
    Installation ID: 068940256511788864803982760881563834527724146071378475
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: T4W8D
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0053  
      FACP   TOSHIB  A0053  
      DBGP   TOSHIB  A0053  
      HPET   TOSHIB  A0053  
      BOOT   TOSHIB  A0053  
      MCFG   TOSHIB  A0053  
      SSDT   TOSHIB  A0053  
      SLIC   TOSHIB  A0053  
      FROS   TOSHIB  A0053  
      SSDT   TOSHIB  A0053 

     

    We’ve had some progress, at least – the Catastrophic failure error has gone
     
    Now try repairing the Licensing Store again....
    Please try the below steps to recreate the Store files. This may resolve the issue.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)

    Reboot

    Once complete, please post back with a new MGADiag report

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 2:09 PM
    Moderator
  • "Julesjo" wrote in message news:f8dcdc49-993e-49a0-be85-a584d15f9fb2...

    Don't speak to soon the catastrophic failure is back.  Thanks Jules

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FB423-F2B24-T4W8D
    Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
    Windows Product ID: 89578-OEM-7215497-20805
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    Oh, b&gg$r!
    At this point I have no idea what’s wrong.
    your best bet is to go to WGA Support, and point them at this thread so they can see the problem.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 10:26 PM
    Sunday, September 18, 2011 2:13 PM
    Moderator
  • thanks for your help I will do this
    Monday, September 19, 2011 9:35 PM