Answered by:
Windows Vista suddenly coming up with copy of windows not genuine

Question
-
Windows vista has been running fine on Toshiba computer for a few years. A couple of days ago it came up with Window Vista Build 6002. This copy of windows is not genuine. I tried to reactivate using the key on the sticker on the bottom of my computer. After reading various forums I even rang Microsoft to get them to activate it over the phone still no success. They said it was a valid key. Below is a copy of MGAdiag report. Any ideas???
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failureWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053Wednesday, September 14, 2011 2:42 AM
Answers
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"Julesjo" wrote in message news:f8dcdc49-993e-49a0-be85-a584d15f9fb2...
Don't speak to soon the catastrophic failure is back. Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Oh, b&gg$r!At this point I have no idea what’s wrong.your best bet is to go to WGA Support, and point them at this thread so they can see the problem.WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 20, 2011 10:26 PM
Sunday, September 18, 2011 2:13 PMModerator
All replies
-
"Julesjo" wrote in message news:c9037cff-8289-4d87-9ec9-5c1f2918b99d...
Windows vista has been running fine on Toshiba computer for a few years. A couple of days ago it came up with Window Vista Build 6002. This copy of windows is not genuine. I tried to reactivate using the key on the sticker on the bottom of my computer. After reading various forums I even rang Microsoft to get them to activate it over the phone still no success. They said it was a valid key. Below is a copy of MGAdiag report. Any ideas???
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failure(Sorry about the mis-send! )I’ve never seen a ‘Catastrophic failure’ before – so this is a guess...Let's try and recreate the Licensing Store.Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICEIf necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, September 14, 2011 7:59 PM
Wednesday, September 14, 2011 7:22 AMModerator -
I agree with Noel.
While I don't remember seeing that ‘Catastrophic failure’ error before either, I believe the Licensing Store recreation steps (that Noel posted) have a high chance of resolving the issue.
Thank you,
Darin MSWednesday, September 14, 2011 7:42 PM -
Hi,
I did as you instructed and still have not had success. After rebooting Twice. A window came up with Activate windows now. I entered the product key from the sticker on the bottom of my computer. Activation error code 0x80072F8F came up. I rang microsoft and spoke to a real person and attempted to do a phone activation but error that comes up is that the confirmation ID entered does not match the installation ID for this computer. They checked the product key and said that was valid but I needed also to give them another number which is apparently on the installation disc which we never got with this computer a few years back as it already comes preloaded. Below is a new diag report.
Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failureWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053Wednesday, September 14, 2011 10:41 PM -
No change :(
Let’s try a couple of things that can’t hurt, and may help.....start by doing a chkdsk and sfc scan, and seeing if that fixes things – if not, then try a System Restore back to a time when the system was working properly.Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 16, 2011 8:53 AMModerator -
Hi,
Still no success. Ran the chkdsk and sfc. The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them. Below is a copy of the MGADiag report afterwards. I have already tried running a system restore early on in the piece with no success. I could only restore back after the problem occurred I couldn't go back any further. Is there any other suggestions you have that may help? Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
Installation ID: 068940256511788864803982760881563834527724146071378475
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: T4W8D
License Status: UnlicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053Sunday, September 18, 2011 3:18 AM -
"Julesjo" wrote in message news:d5ece16b-8099-46b9-89c0-08c917fe0d17...
Hi,
Still no success. Ran the chkdsk and sfc. The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them. Below is a copy of the MGADiag report afterwards. I have already tried running a system restore early on in the piece with no success. I could only restore back after the problem occurred I couldn't go back any further. Is there any other suggestions you have that may help? Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
Installation ID: 068940256511788864803982760881563834527724146071378475
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: T4W8D
License Status: UnlicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053We’ve had some progress, at least – the Catastrophic failure error has goneNow try repairing the Licensing Store again....Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICEIf necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, September 18, 2011 9:04 AMModerator -
Don't speak to soon the catastrophic failure is back. Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): Catastrophic failureWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053Sunday, September 18, 2011 9:38 AM -
"Julesjo" wrote in message news:d5ece16b-8099-46b9-89c0-08c917fe0d17...
Hi,
Still no success. Ran the chkdsk and sfc. The error after running sfc said windows resource protection found corrupt files but was unable to fix some of them. Below is a copy of the MGADiag report afterwards. I have already tried running a system restore early on in the piece with no success. I could only restore back after the problem occurred I couldn't go back any further. Is there any other suggestions you have that may help? Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {74A87898-18EA-4F2A-AD1E-E08431091EF9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74A87898-18EA-4F2A-AD1E-E08431091EF9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4W8D</PKey><PID>89578-OEM-7215497-20805</PID><PIDType>8</PIDType><SID>S-1-5-21-1144582548-1453263285-575890705</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G40</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>59333507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0053 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-154-920805-02-3081-6002.0000-2582011
Installation ID: 068940256511788864803982760881563834527724146071378475
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: T4W8D
License Status: UnlicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqia0fqOtl6afkaDgFfOV/L05IxC1A19ABN6jaxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A0053
FACP TOSHIB A0053
DBGP TOSHIB A0053
HPET TOSHIB A0053
BOOT TOSHIB A0053
MCFG TOSHIB A0053
SSDT TOSHIB A0053
SLIC TOSHIB A0053
FROS TOSHIB A0053
SSDT TOSHIB A0053We’ve had some progress, at least – the Catastrophic failure error has goneNow try repairing the Licensing Store again....Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICEIf necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, September 18, 2011 2:09 PMModerator -
"Julesjo" wrote in message news:f8dcdc49-993e-49a0-be85-a584d15f9fb2...
Don't speak to soon the catastrophic failure is back. Thanks Jules
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-FB423-F2B24-T4W8D
Windows Product Key Hash: ZFqtlVwd9daThT6/ZmJKba1u1N8=
Windows Product ID: 89578-OEM-7215497-20805
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Oh, b&gg$r!At this point I have no idea what’s wrong.your best bet is to go to WGA Support, and point them at this thread so they can see the problem.WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 20, 2011 10:26 PM
Sunday, September 18, 2011 2:13 PMModerator -
thanks for your help I will do thisMonday, September 19, 2011 9:35 PM