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"may be a victim of software counterfeiting" (and webcam not working) RRS feed

  • Question

  • Recently recieved "may be a victim of software counterfeiting" error messages.  I suspect this may be due to virus/spyware as I am currently out of the US, but don't really know.  Simultaneously, my webcam has stopped working, which I'm guessing is related.  I tried the recommendation prompts, which directed me to website directions to re-enter my product key, but it was rejected.  I've had the computer 1 year with no problems.  It was from a retail chain, so I highly doubt there is actually anything counterfeit going on

    Help please!

    Saturday, October 26, 2013 8:03 PM

Answers

  • Still the same.

    Obviously there's something  not happening that should be - I think your best option is to get a techie to look at your PC, and point him at this thread, and see if he can see what's happening.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 26, 2013 6:01 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 26, 2013 8:29 PM
    Moderator
  • It is Windows 7 Home Premium

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {ADBC6E97-8F80-4BDE-989B-04409BFB2DB2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: T:20131025212245388-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC56D4C6-259E-46B0-AAE2-651AC92C3725}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-4247599343-3328843665-3120579611</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4C/300E5C/300E7C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P01RAC</Version><SMBIOSVersion major="2" minor="7"/><Date>20120322000000.000000+000</Date></BIOS><HWID>EBF23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Russian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:27:2013 00:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GFGB5wjnLXqABwvOJGoD9quAETIxC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            SECCSD        LH43STAR
      FACP            SECCSD        LH43STAR
      HPET            SECCSD        LH43STAR
      MCFG            SECCSD        LH43STAR
      SLIC            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      ASF!            SECCSD        LH43STAR
      FPDT            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      SSDT            SECCSD        PtidDevc
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR
      POAT            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR

    Sunday, October 27, 2013 12:13 PM
  • The system appears to have lost its product Key.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 27, 2013 12:34 PM
    Moderator
  • Hi Noel,

    Firstly, thanks for your help so far. 

    I ran both the CHKDSK and SFC scan.  During the SFC scan, I received the following text:

    "Verification 60% complete.  Windows Resource Protection found corrupt files but was unable to fix some of them."

    I've uploaded the CBS.log as instructed.

    The new MGADiag Report follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D4076401-C89C-4304-A4F6-C4413FE65B6F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: T:20131025212245388-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4076401-C89C-4304-A4F6-C4413FE65B6F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-4247599343-3328843665-3120579611</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4C/300E5C/300E7C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P01RAC</Version><SMBIOSVersion major="2" minor="7"/><Date>20120322000000.000000+000</Date></BIOS><HWID>EBF23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Russian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:27:2013 00:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GFGB5wjnLXqABwvOJGoD9quAETIxC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            SECCSD        LH43STAR
      FACP            SECCSD        LH43STAR
      HPET            SECCSD        LH43STAR
      MCFG            SECCSD        LH43STAR
      SLIC            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      ASF!            SECCSD        LH43STAR
      FPDT            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      SSDT            SECCSD        PtidDevc
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR
      POAT            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR

    Monday, October 28, 2013 10:11 AM
  • You need to post a link to your uploaded file - I can't see it without that :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, October 28, 2013 12:06 PM
    Moderator
  • Oops!  Here it is!https://skydrive.live.com/redir?resid=A6FCD8C99B141FFB!105&authkey=!AM2Wo50bDPMQ81s
    Monday, October 28, 2013 2:09 PM
  • Hmmm - I've been getting a few of this type of error, lately....

    2013-10-28 12:39:29, Info                  CSI    000001c0 [SR] Verifying 100 (0x0000000000000064) components
    2013-10-28 12:39:29, Info                  CSI    000001c1 [SR] Beginning Verify and Repair transaction
    2013-10-28 12:39:29, Error                 CSI    000001c2 (F) STATUS_OBJECT_NAME_NOT_FOUND #4170141# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags
     = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x106c910->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[89]"\??\C:\windows\WinSxS\amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f5d2535239b";
     a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x106c8f0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    [gle=0xd0000034]
    2013-10-28 12:39:29, Error                 CSI   
    000001c3@2013/10/28:08:39:29.910 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile
     expression: (null)
    [gle=0x80004005]
    2013-10-28 12:39:32, Error                 CSI    000001c4 (F) STATUS_OBJECT_NAME_NOT_FOUND #4170140# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
    2013-10-28 12:39:32, Error                 CSI    000001c5 (F) STATUS_OBJECT_NAME_NOT_FOUND #4170139# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags
     = 0, da = (SYNCHRONIZE), oa = @0x106d208->SIL_OBJECT_ATTRIBUTES {s:40; on:"amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f5d2535239b"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT),
     dir = NULL, disp = Invalid)
    [gle=0xd0000034]
    2013-10-28 12:49:36, Info                  CBS    Reboot mark refs incremented to: 1
    2013-10-28 12:49:36, Info                  CBS    Scavenge: Starts
    2013-10-28 12:49:36, Info                  CSI   
    000001c6@2013/10/28:08:49:36.846 CSI Transaction @0x2240b90 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"

     

    In this case, we may be lucky....


    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 minsto a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Monday, October 28, 2013 4:46 PM
    Moderator
  • Thanks again!  I have some work to get done first, so I'll probably post it in the morning.
    Monday, October 28, 2013 5:17 PM
  • This may be a silly question, but where would the program be likely to install itself?  I downloaded and installed it, but can't find it anywhere on my system.  There is no option for me to choose where to save the program or to open the containing file folder.

    Also, I've discovered that my system will also no longer detect SD cards.  I'm guessing this is related...

    Tuesday, October 29, 2013 10:56 AM
  • It doesn't actually install anything - it merely correct errors in other installs (of Windows Updates).

    We'll worry about the SD card detection problems later. - I suspect that the problem lies with the USB drivers  (possibly a recent update for them)

    Just post the CheckSUR.log file that I mentioned in my last post, and that'll tell me how much work it had to do :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, October 29, 2013 1:02 PM
    Moderator
  • Well, that explains it.

    https://skydrive.live.com/redir?resid=A6FCD8C99B141FFB!108&authkey=!ADEnGLxifZLa45M

    Tuesday, October 29, 2013 7:01 PM
  • Well, that explains the problems with your USB/SD recognition!

    Here's the errors that CheckSUR found

    Checking Component Store
    (f)	CSI Payload File Missing	0x00000000	usbport.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbport.inf	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbehci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbohci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbuhci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbhub.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbd.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1bba07da1a507182	
    (f)	CSI Payload File Missing	0x00000000	usbccgp.sys	amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f5d2535239b	
    (f)	CSI Payload File Missing	0x00000000	usbhub.sys	amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f5d2535239b	
    (f)	CSI Payload File Missing	0x00000000	usb.inf	amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f5d2535239b	
    (f)	CSI Payload File Missing	0x00000000	usbccgp.sys	amd64_usb.inf_31bf3856ad364e35_6.1.7601.22441_none_29847dfa3e4aa49b	
    (f)	CSI Payload File Missing	0x00000000	usbhub.sys	amd64_usb.inf_31bf3856ad364e35_6.1.7601.22441_none_29847dfa3e4aa49b	
    (f)	CSI Payload File Missing	0x00000000	usb.inf	amd64_usb.inf_31bf3856ad364e35_6.1.7601.22441_none_29847dfa3e4aa49b	
    (f)	CSI Payload File Missing	0x00000000	usbport.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    (f)	CSI Payload File Missing	0x00000000	usbehci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    (f)	CSI Payload File Missing	0x00000000	usbohci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    (f)	CSI Payload File Missing	0x00000000	usbuhci.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    (f)	CSI Payload File Missing	0x00000000	usbhub.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    (f)	CSI Payload File Missing	0x00000000	usbd.sys	amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c4e76773365f282	
    

    I'll post a fix protocol for them later.


    Noel Paton | Nil Carborundum Illegitemi | <a href="http://www.crashfixpc.co.uk"> CrashFixPC</a> | <a href="http://foot.crashfixpc.co.uk">The Three-toed Sloth</a> <br/> No - I do not work for Microsoft, or any of its contractors.

    Wednesday, October 30, 2013 1:47 PM
    Moderator
  • I've uploaded a file - nahaa.zip- to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\nahaa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\nahaa

    or

    DIR E:\nahaa

     

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

     

    XCOPY <drive>:\nahaa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, andpost a new link

    Also run a new MGADiag report, and post the result.

     



    Noel Paton | Nil Carborundum Illegitemi | <a href="http://www.crashfixpc.co.uk"> CrashFixPC</a> | <a href="http://foot.crashfixpc.co.uk">The Three-toed Sloth</a> <br/> No - I do not work for Microsoft, or any of its contractors.

    Wednesday, October 30, 2013 1:58 PM
    Moderator
  • I'm unable to locate the nahaa files using the Command Prompt following the above instructions.  Any recommendation?
    Monday, November 11, 2013 12:46 PM
  • In that case you probably didn't follow the instructions for extracting then properly - or are you saying that you were unable to get into the Repair Environment?

    In a Command Prompt window (in normal Windows) run the following command:

    DIR C:\nahaa /S

    post the results (it will take a couple of minutes to finish)

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 11, 2013 1:22 PM
    Moderator
  • I moved the nahaa files to the desktop and that seemed to help. Here is the link for the CBS log.https://skydrive.live.com/redir?resid=A6FCD8C99B141FFB!109&authkey=!AIwT5AUrLzl_UfU

    and here is the MGA Diagnotic

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D4076401-C89C-4304-A4F6-C4413FE65B6F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: T:20131025212245388-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4076401-C89C-4304-A4F6-C4413FE65B6F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-4247599343-3328843665-3120579611</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4C/300E5C/300E7C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P01RAC</Version><SMBIOSVersion major="2" minor="7"/><Date>20120322000000.000000+000</Date></BIOS><HWID>EBF23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Russian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAOmDAAAAAAAAYWECAID4//9ObbzRptHOAWbXGpOihAOpMHzDmWxsjuouEGQkds+dEPn1ggYVjZmiX2hNvCMqaHUs3z6cSl9Z1jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHN4kZ7hyfE1Olwq7t4VBmbmNl6VAnUavlCnXv/5h/l/IzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:27:2013 00:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GFGB5wjnLXqABwvOJGoD9quAETIxC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            SECCSD        LH43STAR
      FACP            SECCSD        LH43STAR
      HPET            SECCSD        LH43STAR
      MCFG            SECCSD        LH43STAR
      SLIC            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      ASF!            SECCSD        LH43STAR
      FPDT            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      SSDT            SECCSD        PtidDevc
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR
      POAT            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR

    Monday, November 11, 2013 4:55 PM
  • The SFC results still show the same errors...

    	Line 42488: 2013-11-11 20:34:37, Info                  CSI    00000329 [SR] Repairing 2 components
    	Line 42489: 2013-11-11 20:34:37, Info                  CSI    0000032a [SR] Beginning Verify and Repair transaction
    	Line 42490: 2013-11-11 20:34:37, Info                  CSI    0000032b [SR] Cannot repair member file [l:22{11}]"usbport.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42491: 2013-11-11 20:34:37, Info                  CSI    0000032c [SR] Cannot repair member file [l:22{11}]"usbport.inf" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42492: 2013-11-11 20:34:37, Info                  CSI    0000032d [SR] Cannot repair member file [l:22{11}]"usbehci.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42493: 2013-11-11 20:34:37, Info                  CSI    0000032e [SR] Cannot repair member file [l:22{11}]"usbohci.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42494: 2013-11-11 20:34:37, Info                  CSI    0000032f [SR] Cannot repair member file [l:22{11}]"usbuhci.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42495: 2013-11-11 20:34:37, Info                  CSI    00000330 [SR] Cannot repair member file [l:20{10}]"usbhub.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42496: 2013-11-11 20:34:37, Info                  CSI    00000331 [SR] Cannot repair member file [l:16{8}]"usbd.sys" of usbport.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42497: 2013-11-11 20:34:37, Info                  CSI    00000332 [SR] Cannot repair member file [l:22{11}]"usbccgp.sys" of usb.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42498: 2013-11-11 20:34:37, Info                  CSI    00000333 [SR] Cannot repair member file [l:20{10}]"usbhub.sys" of usb.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 42499: 2013-11-11 20:34:37, Info                  CSI    00000334 [SR] Cannot repair member file [l:14{7}]"usb.inf" of usb.inf, Version = 6.1.7601.18251, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    
    Please run the commands that I put in my previous response, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 11, 2013 6:41 PM
    Moderator
  • Here is my result:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\windows\system32>DIR C:\nahaa /S
     Volume in drive C has no label.
     Volume Serial Number is E235-A029

     Directory of C:\nahaa

    11/11/2013  03:18 PM    <DIR>          .
    11/11/2013  03:18 PM    <DIR>          ..
    11/11/2013  07:15 PM    <DIR>          amd64_usb.inf_31bf3856ad364e35_6.1.7601.1
    8251_none_28f00f5d2535239b
    11/11/2013  07:15 PM    <DIR>          amd64_usbport.inf_31bf3856ad364e35_6.1.76
    01.18251_none_1bba07da1a507182
    11/11/2013  07:15 PM    <DIR>          amd64_usbport.inf_31bf3856ad364e35_6.1.76
    01.22441_none_1c4e76773365f282
                   0 File(s)              0 bytes

     Directory of C:\nahaa\amd64_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_28f00f
    5d2535239b

    11/11/2013  07:15 PM    <DIR>          .
    11/11/2013  07:15 PM    <DIR>          ..
    11/11/2013  07:15 PM            42,536 usb.inf
    11/11/2013  07:15 PM            99,840 usbccgp.sys
    11/11/2013  07:15 PM           343,040 usbhub.sys
                   3 File(s)        485,416 bytes

     Directory of C:\nahaa\amd64_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_1b
    ba07da1a507182

    11/11/2013  07:15 PM    <DIR>          .
    11/11/2013  07:15 PM    <DIR>          ..
    11/11/2013  07:15 PM             7,808 usbd.sys
    11/11/2013  07:15 PM            52,736 usbehci.sys
    11/11/2013  07:15 PM           343,040 usbhub.sys
    11/11/2013  07:15 PM            25,600 usbohci.sys
    11/11/2013  07:15 PM            66,650 usbport.inf
    11/11/2013  07:15 PM           325,120 usbport.sys
    11/11/2013  07:15 PM            30,720 usbuhci.sys
                   7 File(s)        851,674 bytes

     Directory of C:\nahaa\amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_1c
    4e76773365f282

    11/11/2013  07:15 PM    <DIR>          .
    11/11/2013  07:15 PM    <DIR>          ..
    11/11/2013  07:15 PM             7,808 usbd.sys
    11/11/2013  07:15 PM            52,736 usbehci.sys
    11/11/2013  07:15 PM           343,040 usbhub.sys
    11/11/2013  07:15 PM            25,600 usbohci.sys
    11/11/2013  07:15 PM            66,650 usbport.inf
    11/11/2013  07:15 PM           325,120 usbport.sys
    11/11/2013  07:15 PM            30,720 usbuhci.sys
                   7 File(s)        851,674 bytes

         Total Files Listed:
                  17 File(s)      2,188,764 bytes
                  11 Dir(s)  387,177,619,456 bytes free

    C:\windows\system32>

    Sunday, November 17, 2013 10:48 AM
  • Good, those files are where they should be, then.

    Please follow these instructions, and not what happens at each stage

    Reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\nahaa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\nahaa

    or

    DIR E:\nahaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command... (Which drive letter are you using?)

    XCOPY <drive>:\nahaa  <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) (NOTE WHAT HAPPENS _ is there any error message, or other response from the machine?) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, andpost a new link

    Also run a new MGADiag report, and post the result.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 17, 2013 11:30 AM
    Moderator
  • There were no problems in the command prompt.  It said 17 files had been copied. 

    Here is the MGADiag.  SCFScan here: https://skydrive.live.com/redir?resid=A6FCD8C99B141FFB!110&authkey=!AJYgV9MZMuPDzqo. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D4076401-C89C-4304-A4F6-C4413FE65B6F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: T:20131025212245388-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4076401-C89C-4304-A4F6-C4413FE65B6F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-4247599343-3328843665-3120579611</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4C/300E5C/300E7C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P01RAC</Version><SMBIOSVersion major="2" minor="7"/><Date>20120322000000.000000+000</Date></BIOS><HWID>EBF23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Russian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:27:2013 00:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GFGB5wjnLXqABwvOJGoD9quAETIxC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            SECCSD        LH43STAR
      FACP            SECCSD        LH43STAR
      HPET            SECCSD        LH43STAR
      MCFG            SECCSD        LH43STAR
      SLIC            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      ASF!            SECCSD        LH43STAR
      FPDT            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      SSDT            SECCSD        PtidDevc
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR
      POAT            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR

    Sunday, November 17, 2013 8:42 PM
  • The files still haven't changed

    What drive letter actually worked on the test? You MUST do the test in the Repair Environment, and not just use 'C:' because that's your usual windows drive - it almost certainly won't be the correct drive in the RE.

    What drive letter did you use in the command?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 17, 2013 9:21 PM
    Moderator
  • I used Drive D in the Repair environment at start up.  When I used C, I received 'File Not Found', so I tried the next.  D didn't say this, so I continued with D.

    Sunday, November 17, 2013 10:01 PM
  • OK - let's try it a different way, then.

    In normal Windows, run the following command in an Elevated Command Prompt.

    XCOPY C:\nahaa  C:\Windows\Temp\CheckSur\Winsxs /y /i /s /v /h

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 17, 2013 10:17 PM
    Moderator
  • Here is the CheckSUR log:  https://skydrive.live.com/redir?resid=A6FCD8C99B141FFB!111&authkey=!AMEJgzS5YErC8YE
    Monday, November 18, 2013 8:16 PM
  • Still the same.

    Obviously there's something  not happening that should be - I think your best option is to get a techie to look at your PC, and point him at this thread, and see if he can see what's happening.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 26, 2013 6:01 PM
    Moderator