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Trying to correct a problem with Fix it. Fix it gives me an error code. code RRS feed

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    Related Topics were no help.  My initial problem happens when I hit the left arrow to return to a previous web page.  It returns for a few seconds and then rebounds back to the previous web page.  I figure Mr. Fix It can solve this glitch, but when I try to activate Fix It I get this error code:  16977921-2147023836.  My PC is a Dell XPS, Pent. 4 with Service Pack 3.  Would sure appreciate your help.
    Friday, July 8, 2011 9:45 PM

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    Thanks for your posted. May I know which troubleshooter you have ran when you encounter this error code? 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    • Marked as answer by webb04 Tuesday, July 12, 2011 10:57 AM
    Tuesday, July 12, 2011 9:49 AM

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    Dear Customer,

          Thank you for your interest in Fix it Center(Beta). To futher find the root cause, I need some your information. Could you please tell me some information as following? 
                           1. Which Troubleshooter or XXXX_MATS_Run.exe you run?
                           2. Please go to Control Panel->Administrative Tools->Event Viewer->Applications and Services Logs->Fix it Center/MATS Error or Warning logs. If you can't find it you can try Control Panel->Administrative Tools->Event Viewer->Windows Logs->Applications-> Fix it Center/MATS Error /Warning logs.

    Looking forward to your reply.

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    Monday, July 11, 2011 3:04 AM
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    Alex thank you for responding.

    In answer to your questions:

    1.  There was no troubleshooter and I have no idea what xxxx_MATS_Run.exe is.

    2.  I got to "Event Viewer" which provided:

    a.  Application     506 events

            b. Security           1,603 events

            c.  System           1,192 events

            d.  Internet Explorer         No items

    I did not find Fix it Center/MATS Error or Warning logs.  I hope what I did find would be helpful.  I sure am looking forward to your response.

     

    Thanks - Perry Rosenbaum

    webb04
    Monday, July 11, 2011 6:07 AM
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    Thanks for your posted. May I know which troubleshooter you have ran when you encounter this error code? 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    • Marked as answer by webb04 Tuesday, July 12, 2011 10:57 AM
    Tuesday, July 12, 2011 9:49 AM
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    There was no trouble shooter, the error code shows when I try to activate the application.
    webb04
    Tuesday, July 12, 2011 11:02 AM