crm 2011 Uninstall Issue RRS feed

  • Question

  • Hi,

    I am trying to uninstall CRM 2011 to install CRM 4 on the server but getting this error. I even downloaded latest setup and run it but  no joy. I also tried registry cleaner to remove any broken links but I can see the IIS site empty and when I run CRM 4 setup it says a higher version is already installed remove it first.

    I have attached the screenshot of the error.

    Any ideas ?

    Wednesday, September 19, 2012 12:02 PM

All replies

  • Hi,

    Please can you paste the log file.

    This is possibly related with the async process still running and the setup was unable to stop it. Open the task+manager and end the CrmAsyncService.exe and try again. Also stop the sandbox service.

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    • Edited by nrodriEditor Wednesday, September 19, 2012 12:49 PM
    Wednesday, September 19, 2012 12:42 PM