Hello mc18147,
You are correct that upgrading from XP Pro to Vista Home Premium is not an allowed upgrade path. Microsoft customers have misplaced discs of a purchased program and inquire about replacements. Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.
If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder. If they cannot help, order a replacement from Microsoft:
United States and Canada
https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)
Europe, Middle East, Africa https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us
Asia-Pacific:
https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us
Latin America or South America
https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us
[v1]
This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:
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Replacements for Microsoft software or hardware |
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Service packs on CD |
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Product upgrades |
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Replacement product manuals |
Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.
Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.
[v1]Previous links were no longer valid. Updated to reflect correct links. 31 July 2008…. SAH
