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Office 2003 Professional validation problem - Office came with Dell computer RRS feed

  • Question

  • My Office 2003 Professional failed the validation. It is the Office that I received with my Dell computer directly from Dell. I ran the WGAPluginInstall.exe program that briefly removes the non-validation message from appearing, but only until the next time I run an Office application. I have been using this laptop and Office for years, and the non-validation has only recently appeared along with the star in my start bar.

    Frankly, it is driving me nuts and trying to solve the problem has been...trying. I very much want a solution to this problem.

    Thank You,
    Ron
    • Edited by RonRC Monday, August 3, 2009 1:41 AM
    Friday, July 31, 2009 7:40 PM

Answers

  • Hello RonRC,

    As Carey noted, your computer currently has a nongenuine Volume Licensing edition of Office 2003 Professional installed on it.

    Take note of the underlined and bold text in this extract from the report:
    ><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57529</Pid><PidType>14</PidType></Product></Products

    Dells that come from Dell with a preinstalled installation of Office 2003 Professional come with an OEM license.  The extract from such an installation would look like this:
    ><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1E0431CFC34F772</Val><Hash>BwrOS0JJRhr3tm5Kz6KbS1tsy88=</Hash><Pid>70145-OEM-5795351-39998</Pid><PidType>5</PidType></

    Note the "OEM" in the PID indicating that this software is supplied by an OEM (Original Equipment Manufacturer, aka Dell) with an OEM license.

    In order to Get Genuine, use the Add or Remove Programs applet in Control Panel to completely uninstall the current nongenuine instalaltion of Office 2003 Pro, then restart the computer.  Then, use the Dell-supplied genuine Microsoft hologrammed Office 2003 Pro CD and the Product Key printed on the CoA affixed to the CD folder to do a clean installation of the Dell-supplied Office 2003 Pro.

    Your CD folder and CD should look a lot like this:  http://i1.iofferphoto.com/img/item/110/690/529/QHPzNdn5HzzJE92.jpg
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 4, 2009 3:59 PM

All replies

  • Not one reply?!

    I really don't want to abandon Microsoft Office and move to OpenOffice Software instead, but I am becoming more and more frustrated! This nonsense about the validation must stop.

    Ron
    Monday, August 3, 2009 1:40 AM
  • Hello RonRC,

    From the Forum Announcements:

    "In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 3, 2009 3:49 AM
  • Thank you for that tip. I have already run that program and gone through the FAQ and done Google searches to find a solution. The MGADiag says that the program is not genuine.  How is that possible if it is the Office that came with the Dell computer a few years ago?

    Regards,
    Ron
    Monday, August 3, 2009 4:16 PM
  • Hello RonRC,

    "Click the "Continue" button, click the "Copy" button, then paste the report into your post."

    Please post the report so we can analyze and offer advice or a solution.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 3, 2009 4:19 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C980D949-D5E2-4932-996A-C00CABE69149}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C980D949-D5E2-4932-996A-C00CABE69149}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3266208784-1527512595-1526474400</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20070607000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>EE003B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D630</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57529</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16ED6:Dell Inc|16ED6:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Thank you,
    Ron
    Monday, August 3, 2009 10:48 PM
  • From your MGA Report:

    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Dell does not sell Volume License (VL) editions of Microsoft Office.  If you ordered a new Dell PC from Dell, and paid for their copy of Microsoft Office, it would have been an OEM version.  Unfortunately, it appears someone who had access to your computer installed a non-genuine, volume license counterfeit copy of Microsoft Office Professional.
    Carey Frisch
    Tuesday, August 4, 2009 2:18 AM
  • Hello RonRC,

    As Carey noted, your computer currently has a nongenuine Volume Licensing edition of Office 2003 Professional installed on it.

    Take note of the underlined and bold text in this extract from the report:
    ><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57529</Pid><PidType>14</PidType></Product></Products

    Dells that come from Dell with a preinstalled installation of Office 2003 Professional come with an OEM license.  The extract from such an installation would look like this:
    ><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1E0431CFC34F772</Val><Hash>BwrOS0JJRhr3tm5Kz6KbS1tsy88=</Hash><Pid>70145-OEM-5795351-39998</Pid><PidType>5</PidType></

    Note the "OEM" in the PID indicating that this software is supplied by an OEM (Original Equipment Manufacturer, aka Dell) with an OEM license.

    In order to Get Genuine, use the Add or Remove Programs applet in Control Panel to completely uninstall the current nongenuine instalaltion of Office 2003 Pro, then restart the computer.  Then, use the Dell-supplied genuine Microsoft hologrammed Office 2003 Pro CD and the Product Key printed on the CoA affixed to the CD folder to do a clean installation of the Dell-supplied Office 2003 Pro.

    Your CD folder and CD should look a lot like this:  http://i1.iofferphoto.com/img/item/110/690/529/QHPzNdn5HzzJE92.jpg
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 4, 2009 3:59 PM
  • Thank you very much for your help.

    This is very disconcerting in that my computer is locked up at my office or in my home. However, I have brought it with me on working trips to South Africa, Nepal and India. Still, I can't imagine how this could have occurred.
    I will reinstall my original Office disk and, after doing all the updates, I should be free of this problem.

    Regards,
    Ron
    Tuesday, August 4, 2009 9:14 PM