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Hi,
Was this your first time taking the 70-740 exam?
You can refer to the exam retake policies below:
Exam retake policy https://www.microsoft.com/en-us/learning/certification-exam-policies.aspx#security-policies
If this is only your first time taking the exam, I suggest you contact the Microsoft training & certification help in the link below: https://www.microsoft.com/en-us/learning/help.aspx
Best regards, Leon
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