re-activation needed? RRS feed

  • Question

  • Hi, can you help me. I have just refurbished a relatively new dell xps 400 machine for a client with a substantial media usage, so I adding a terabyte of hard disk etc. and upgraded the OS to Vista Ultimate (OEM) from the existing XP MCE 2005. All, including activation,  seemed to go well.


    Then I realised that, even with the proper Vista drivers for the hardware, vista was failing to find the tv tuner devices. It does this for two separate Vista compatible tuners from different manufacturers. I did not know a system could crash so often!!


    So, following XP tradition I have reinstalled the operating system (upgrade mode) to see if I could clear the problem and activated multiple times. I now realise this might be a Vista mistake, although I have had no trouble activating - since the web checks before downloading microsoft patches etc. now take absolute ages to validate. But my worry is that if I carry on reinstalling etc. until the system works the system could stop acitvating correctly.


    I need to do a clean, format the hard disk, style reinstallation to see if this fixes the problems which I now suspect could be .net upgrade related. will I have problems activating. The hardware is basically the same -modulo tv cards coming and going.


    I do not want to invalidate my clients licence - but I must fix the fault and get the TV tuners working again and can see it taking time.... and rebuilds.


    Overall the cost of these things is very substantial to me - certainly much higher than the considerable cost of the software and hardware.





    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-MY72Q-CH26X-K8KTB
    Windows Product Key Hash: 0zEG6F+gu8jDbbqEyj3EKjYZ26o=
    Windows Product ID: 89580-OEM-7300524-78199
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: ac0f3938-0ddd-46fb-8913-4328e122c8a0
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ac0f3938-0ddd-46fb-8913-4328e122c8a0</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-K8KTB</PKey><PID>89580-OEM-7300524-78199</PID><PIDType>3</PIDType><SID>S-1-5-21-3970445421-2084655280-2314636275</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20070108000000.000000+000</Date></BIOS><HWID>368C3107018400E6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DXPO51</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>182981F8D336500</Val><Hash>PZoDGBcFbCvWrt/pyiHklZOHJYE=</Hash><Pid>73931-640-2315514-57681</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9E3FFEE72AECF78</Val><Hash>OOM/OXipQx+GqPdRqwYBkdXQ2YM=</Hash><Pid>81605-956-0480367-65111</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Saturday, April 21, 2007 9:30 PM


  • According to your this particular product key's policy you should be able to activate online 5 times.  After that you'll need to call in to phone activation and explain your situation to a representative.  You can start by typing "slui 4" in the search field in the Start Menu and pressing Enter.   Hope that helps.  Thanks!
    Tuesday, April 24, 2007 1:50 AM