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Remote desktop wont work RRS feed

  • Question

  • I am running Windows Vista Business with SP1.
    Remote desktop won't work for some reason.
    I have remote desktop enabled, and all the services are working. (I have gone to the services page and found there terminal service to be running)
    My computer isn't listening on port 3389.
    In the event viewer there is an error that says: Terminal Service start failed. The relevant status code was Error: 0xc004f012.
    I have heard from someone else that the error code has something to do with vista genuine problems. My copy of windows is activated, and I have gone to the validate page, and have validated my computer. I don't know if it will help any but I will post my MGA Diagnostic information.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VBP68-62DDP-DMWY2
    Windows Product Key Hash: FM7hPl+wmJMnNLHDYlckXhXZEcY=
    Windows Product ID: 89576-428-2270996-71906
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DMWY2</PKey><PID>89576-428-2270996-71906</PID><PIDType>5</PIDType><SID>S-1-5-21-946167259-3161758754-1230097733</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>39313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Sunday, October 26, 2008 7:18 AM

Answers

  • nite_monkey said:

    I just tried remote assistance, and it worked perfectly. So aperantly remote assistence works, but remote desktop doesn't.


    No, not Remote Assistance.  Remote Access is a website that is part of Windows Home Server.  Do you have Windows Home Server?  If not, you should post your question in the Vista forums.
    • Marked as answer by nite_monkey Sunday, October 26, 2008 10:14 PM
    Sunday, October 26, 2008 9:03 PM
    Moderator

All replies

  • nite_monkey said:

    I am running Windows Vista Business with SP1.

    Remote desktop won't work for some reason.
    I have remote desktop enabled, and all the services are working. (I have gone to the services page and found there terminal service to be running)
    My computer isn't listening on port 3389.
    In the event viewer there is an error that says: Terminal Service start failed. The relevant status code was Error: 0xc004f012.
    I have heard from someone else that the error code has something to do with vista genuine problems. My copy of windows is activated, and I have gone to the validate page, and have validated my computer. I don't know if it will help any but I will post my MGA Diagnostic information.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VBP68-62DDP-DMWY2
    Windows Product Key Hash: FM7hPl+wmJMnNLHDYlckXhXZEcY=
    Windows Product ID: 89576-428-2270996-71906
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{70A1FA82-0EA1-46CE-AE4E-ACC2DC036038}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DMWY2</PKey><PID>89576-428-2270996-71906</PID><PIDType>5</PIDType><SID>S-1-5-21-946167259-3161758754-1230097733</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>39313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002




    I'm assuming it doesn't work at all (whether you use the Remote Access webpage or just the normal Remote Desktop Connection app)?  Also, just to clarify, you said you looked at the services on your Vista Business PC and the service called Terminal Services shows the status as Started, yet you still get an error saying that Terminal Services service is not running?

    Sunday, October 26, 2008 12:18 PM
    Moderator
  • Yes, in the services list, the terminal service says that it is started, but in the event viewer, it says the service failed to start.
    I haven't tried remote assistance, but using the remote desktop client doesn't work at all.
    Sunday, October 26, 2008 5:15 PM
  • nite_monkey said:

    Yes, in the services list, the terminal service says that it is started, but in the event viewer, it says the service failed to start.

    I haven't tried remote assistance, but using the remote desktop client doesn't work at all.



    Have you tried using the Remote Access website to gain access to your Vista PC?
    Sunday, October 26, 2008 5:19 PM
    Moderator
  • I just tried remote assistance, and it worked perfectly. So aperantly remote assistence works, but remote desktop doesn't.
    Sunday, October 26, 2008 8:36 PM
  • nite_monkey said:

    I just tried remote assistance, and it worked perfectly. So aperantly remote assistence works, but remote desktop doesn't.


    No, not Remote Assistance.  Remote Access is a website that is part of Windows Home Server.  Do you have Windows Home Server?  If not, you should post your question in the Vista forums.
    • Marked as answer by nite_monkey Sunday, October 26, 2008 10:14 PM
    Sunday, October 26, 2008 9:03 PM
    Moderator
  • oh, thanks. I couldn't find the vista forums, but I thought I had ran across a couple of other remote desktop problems here. I will post my question in the vista forums.
    Sunday, October 26, 2008 10:13 PM