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Windows 7 Genuine Advantage Error RRS feed

  • Question

  • I started getting a windows genuine error about 3 or 4 days ago, around the time when my computer tried to automatically update.  I am running Windows 7 x64 on a Dell vostro.  Any help would be appreciated.

     

    Thanks

     

    Friday, April 15, 2011 1:20 AM

Answers

All replies

  • Download and run the Genuine Diagnostics tool found at this link http://go.microsoft.com/fwlink/?linkid=52012.

    Run the Tool, click "Continue" then click the "Copy" button. Return to this Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.
    Carey Frisch
    Friday, April 15, 2011 1:26 AM
    Moderator
  • It started up about a week ago, telling me that windows 7 x64 is not genuine, and requesting that I go to a website to check. When I check, it does not tell me either way whether it is genuine, but it asks me to buy windows again. Also, about 70% of updates have been failing, but the rest work. That is about all the problems I have noticed.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MGR87-V4YXB-KTQCH
    Windows Product Key Hash: ZVPUqWdzWy+htzqC9lPC9aECzhg=
    Windows Product ID: 00371-838-7933794-85137
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {7617FE79-2100-44A7-A1CE-3FAB43945DC5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7617FE79-2100-44A7-A1CE-3FAB43945DC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTQCH</PKey><PID>00371-838-7933794-85137</PID><PIDType>5</PIDType><SID>S-1-5-21-1671305730-3577922755-3625105770</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>36B90600018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65302</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-838-793379-00-1033-7600.0000-2482009
    Installation ID: 016515667015521302319514954611329046045630454325837124
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTQCH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/18/2011 10:48:37 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:14:2011 21:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAAABwABAAIAAAABAAAAAgABAAEAJJSsCBrtolAigi4JUKNGg/yQ4AYW35C1EJ6AYn4zKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm



    Monday, April 18, 2011 2:51 PM
  • See if you can correct the Windows Update issue.  http://support.microsoft.com/kb/947821

    The forum for Windows updates is at

    http://answers.microsoft.com/en-us/windows/forum/windows_update-windows_7?page=1&tab=all

    Also run the system file checker.  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, April 18, 2011 4:42 PM
    Answerer
  • I ran the scan on command prompt.  Here is the result:

    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    Tuesday, April 19, 2011 3:24 PM
  • What was the result of the other things Carey and I recommended like

    http://support.microsoft.com/kb/947821

    and

    http://go.microsoft.com/fwlink/?linkid=52012


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, April 19, 2011 3:36 PM
    Answerer
  • Updates appear to be fixed now. I haven't seen the genuine pop up in awhile, but it doesn't show up often. I will post again if it shows up in the next couple days.
    Wednesday, April 20, 2011 1:14 PM