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Windows Update - "Problem: A problem on your computer is preventing updates from being downloaded or installed" RRS feed

  • Question

  • I have tried to download and install via standard windows update and while the computer successfully validates the download, completes the download, but when trying to install I continually get the message "Problem: A problem on your computer is preventing updates from being downloaded or installed".

    This occurs if I try and complete process as normal or do a customer install and try one download at a time.

    I have completed the Diagnostic tool with the following results - could somebody please help.

    Thanks in advance.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BVP9G-9DRT9-P4W23
    Windows Product Key Hash: H/GXGdiCZKQg1OlnunqLP+2Tc6U=
    Windows Product ID: 55277-OEM-2151104-56277
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: d08f30a2-5592-4809-9af2-be160619a2d5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
     
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d08f30a2-5592-4809-9af2-be160619a2d5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-P4W23</PKey><PID>55277-OEM-2151104-56277</PID><PIDType>3</PIDType><SID>S-1-5-21-1708537768-1979792683-839522115</SID><SYSTEM><Manufacturer>ASUS </Manufacturer><Model>A7V8X-MX SE</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>1002 </Version><SMBIOSVersion major="2" minor="2"/><Date>20031204000000.000000+000</Date></BIOS><HWID>B2213BC70184205B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>28E94CBEFE97CCE</Val><Hash>mugqrGdQMfSeXTYtzxtRLHeWQq4=</Hash><Pid>54189-OEM-1693871-86407</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

    Wednesday, February 14, 2007 10:28 PM

Answers