I have tried to download and install via standard windows update and while the computer successfully validates the download, completes the download, but when trying to install I continually get the message "
Problem: A problem on your computer is preventing updates from being
downloaded or installed".
This occurs if I try and complete process as normal or do a customer install and try one download at a time.
I have completed the Diagnostic tool with the following results - could somebody please help.
Thanks in advance.
Diagnostic Report
(1.7.0012.0):
-----------------------------------------
WGA
Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows
Product Key: *****-*****-BVP9G-9DRT9-P4W23
Windows Product Key Hash:
H/GXGdiCZKQg1OlnunqLP+2Tc6U=
Windows Product ID:
55277-OEM-2151104-56277
Windows Product ID Type: 3
Windows License Type:
OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID:
d08f30a2-5592-4809-9af2-be160619a2d5
Is Admin: Yes
AutoDial:
No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By:
Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS
Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result:
N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr =
0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA
Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr =
0x80070002
Office Diagnostics: FCEE394C-3178-80070002
Browser Data-->
Proxy settings: N/A
User
Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program
Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls:
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control:
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe
for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>d08f30a2-5592-4809-9af2-be160619a2d5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-P4W23</PKey><PID>55277-OEM-2151104-56277</PID><PIDType>3</PIDType><SID>S-1-5-21-1708537768-1979792683-839522115</SID><SYSTEM><Manufacturer>ASUS
</Manufacturer><Model>A7V8X-MX
SE</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies, LTD</Manufacturer><Version>1002
</Version><SMBIOSVersion major="2"
minor="2"/><Date>20031204000000.000000+000</Date></BIOS><HWID>B2213BC70184205B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>
<Software><Office><Result>100</Result><Products><Product
GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Word
2002</Name><Ver>10</Ver><Val>28E94CBEFE97CCE</Val><Hash>mugqrGdQMfSeXTYtzxtRLHeWQq4=</Hash><Pid>54189-OEM-1693871-86407</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>
