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  • Question

  • I bought Windows Live One Care yesterday at Costco.  It appears that I have not completed the installation, you say my OneCare setup is not complete.  When I put in my product key you say it is not valid.  Why do you make this process so complicated?  I just want to install this software and be done with it.
    Sunday, March 8, 2009 7:59 PM

Answers

  • An invalid product key error message is caused by mis-reading or mis-entering the product key. Try using a magnifier to view the product key tag before entering it. The product key tags are sometimes difficult to read accurately.
    Jim
    Sunday, March 8, 2009 9:02 PM
    Moderator

All replies

  • An invalid product key error message is caused by mis-reading or mis-entering the product key. Try using a magnifier to view the product key tag before entering it. The product key tags are sometimes difficult to read accurately.
    Jim
    Sunday, March 8, 2009 9:02 PM
    Moderator
  •   

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 9, 2009 6:51 PM
    Moderator