Online Photo Backup - Deja Vu RRS feed

  • General discussion

  • Anybody else been here before?


    Just received yet another invitation to test Online Photo Backup. The OCBETA team seemed to have realised (maybe just coincidental) that problems existed---


    NOTE  We have disabled the need to activate the OneCare Online Backup feature with a product key, however you MUST activate your copy of Windows Live OneCare to conduct this test. Please use this token to activate your Windows Live OneCare beta product (if your copy of Windows Live OneCare shows your subscription status on the bottom left, you do not need to make any changes to your subscription):

    I currently have no active subscription with 140+ remaing days for testing purposes.


    My invite includes a 25 character token which I am now attempting to use.


    Clicking the SUBSCRIBE button confirms that I need to go online to get a subscription. the sends me to a URL http://get.live.com/onecare/en-us/perpetualclientb?wa=wsignin1.0 which shows the new get live home page seen at http://get.live.com/


    I am starting to think that this ONLINE PHOTO BACKUP is a myth. Can anybody offer a solution to this old or new problem?


    How long does the subscription last if I use the issued token?


    Thanks - Lance

    Wednesday, October 24, 2007 9:58 PM

All replies

  • Are you in the Perpetual Beta, Lance or a public beta tester? Have you written ocbeta@microsoft.com?

    Sorry, more questions, hence the edit.

    What country are you located in? Activation will only work if you are in a supported country - the same list that is currently available for 1.6 on the OneCare web site.

    What is your IE language set to and does it match your physical location?

    Whether activated or not, once the product is released you will need to uninstall the beta as it will expire when the beta environment is turned off.




    Thursday, October 25, 2007 5:31 PM
  • Hi Steve,


    V2 public beta only.


    Never got a final answer from ocbeta last time around http://forums.microsoft.com/WindowsOneCare/showpost.aspx?postid=2179484&siteid=2. Apart from the final email that sent me to CONNECT to tell me the problem was resolved by design. All I gained from that is an invitation to test something did not work by design???


    I have assumed that this reinvite is the solution to the last problem.


    Based in the UK with IE set to UK language.


    Certainly will try OCBETA again, but I would really like to try this service and waited a long time for no response last time.


    - Lance


    Thursday, October 25, 2007 9:15 PM

    This is still not working for me either. Have gone into IE, and set language to English (Canada) and is still bringing me to the front page.
    Friday, October 26, 2007 12:22 AM
  •  GrooveDog wrote:


    This is still not working for me either. Have gone into IE, and set language to English (Canada) and is still bringing me to the front page.

    Just to confirm, you have a beta key now and when you go to activate the OneCare beta 2.0 you are redirected to get.live.com and you have confirmed that the language is correct for your locale? (Yes, the latter part is pretty clear in your post...)

    I'll try to see what I can find out.


    Friday, October 26, 2007 12:39 AM
  • That is correct, yes.


    Friday, October 26, 2007 12:41 AM
  • Hi Steve,


    Tried the OCBETA team and to follow on from this conversation quoted the following:


    "Clicking the SUBSCRIBE button confirms that I need to go online to get a subscription. the sends me to a URL http://get.live.com/onecare/en-us/perpetualclientb?wa=wsignin1.0 which shows the new get live home page seen at http://get.live.com/


    So current status is:

        V2 public beta tester based in the UK with IE language set to UK"


    There reply is as follows:

    Hi Lance, the language issue is most likely the problem – please check the forums for solutions.


    Thanks for your help!

    Windows Live OneCare Beta Team

    So my language is set correctly but OCBETA Team think it is a problem and send me to the forums and the forums send me to OCBETA Team.
    - Lance
    Friday, October 26, 2007 2:35 PM
  • Thanks, Lance. AS I told Groovedog in the other thread (maybe I should combine the threads...) on the problem, I have reached out to see if we can get some help on this. It seems like the basics are taken care of. I can't replicate what you're seeing for a few reasons, not the least of which would be the fact that I am in the US.

    Since many of the managed Perpetual beta testers have also been testing the public 2.0 beta, and most people reading the forums have certainly stumbled on posts mentioning the Perpetual beta, one thing that is worth noting is that there are 3 public environments for OneCare - the current production environment where trial users and subscribers are using 1.6 (That environment knowns nothing of 2.0), the public beta environment used by the 2.0 public beta, and the Perpetual beta environment. The two environments for 2.0 are similar, yet different, as signature and program updates are rolled out to Perpetual testers before they go to the public. Up until recently, the Perpetual environment did not support 2.0 and only knew about 1.6 as the latest version.

    Installing and activating to any of these three environments have specific requirements - the installer and OneCare needs to point to the specific environment and if activation is involved, the key and LiveID need to be allowed in that environment.

    Online photo backup is *not* available to the Perpetual testers, as far as I know. The recent invites to activate were sent to public testers and can *only* work in the public beta environment. So, if per chance someone in the Perpetual beta is also a public tester and tries to activate the perpetual beta with a public beta key in order to use photo backup, activation will fail.


    So, at this point, if activation is failing for you and you are not a Perpetual beta tester, but a public tester with a key sent to you, standard troubleshooting applies.

    1. In order to get to the page to proceed with activation and enter the token/key, the default browser should be IE.

    2. Delete all cookies, clear the Internet Explorer temporary Internet files, verify that the language is set for your locale, and sign out of any site you are logged into with LiveID - go to http://account.live.com, sign in and then sign out.

    3. Close all IE windows.

    4. Open OneCare and start activation.


    In your case, you are in the UK, and I believe activation should be possible.


    One other thing to try is to change your LiveID password to be 8 characters or less and include only letters and numbers, but the problem reported by users that this fixes is typically a login error, not the lack of a page for activation or a redirect.


    If the above still doesn't allow you to activate, contact support and file a bug:

    http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.


    Please file a bug on Connect:  https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.


    Hopefully, we'll get some direction on other things to check, but that's all I can offer at this point.


    Finally, you can choose to ignore the problem completely and await the release of 2.0 before trying purchase/activation and subscribing to photo backup, if desired.



    Friday, October 26, 2007 4:33 PM
  • Is there any way to determine which version of the beta we have?


    By the way, it is still not working for me after signing out and completely clearing personal files from IE.

    Friday, October 26, 2007 10:15 PM
  • I guess the question in reverse would be where did you download it from?

    If you are on the public beta of 2.0, when you open OneCare and click on Help and then select Send Feedback, the URL you will see in IE should begin - http://beta2.onecare.live.com......

    If you using the Perpetual, I believe it sends you to http://onecare.live.com/sandard_beta/......


    Now, this isn't a foolproof check as I just looked at two machines here - a Perpetual and a public build. Neither is in trial mode, so I don't know if that makes a difference. Both are activated with different LiveIDs.




    Saturday, October 27, 2007 1:52 AM
  • Hi Steve,


    Played over the weekend, trying various features. Some other problems.... but this one first I think.


    In my case. selecting Send Feedback send me to http://onecare.live.com/sandard_beta/...... which suggests a V2 perpetual beta. If this is the case it would suggest why I can't get the Photo Backup to work. It doesn't answer why the OCBETA team would invite me to test it if I was on the perpetual beta though.


    Unfortunately, I have had to download and re-install from http://get.live.com/betas/onecare_betas so many times that I can't remember whether I started has a V2 pertual beta tester?? I definately wasn't a 1.6 tester.


    Since re-installing my active days has dropped to 87 from 130?? Still can't get onto the Photo Backup test.


    Is there a way to confirm my test status? I have nothing registered in My Participation at CONNECT making me think I am not perpetual.


    Thanks - Lance





    Sunday, October 28, 2007 7:58 PM
  • It's possible that things have gotten confused with the builds being deployed recently - note the current server problems that are causing update headaches! I can't tell you if you are in the perpetual or not, I can only tell you that my machines on the public and perpetual direct me to different places. My 2.0 public is activated with a test key, though, and have been installed for months.



    Sunday, October 28, 2007 8:38 PM