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Windows 7 Clean Install with Upgrade Disc After Hard Drive Failure RRS feed

  • Question

  • Hello,

    The hard drive on my computer recently failed. I replaced the hard drive and installed Windows 7 Home Premium and did a clean install. My product key obviously didn't work (I KNOW IT WON'T - please don't tell me "your problem is that it is an upgrade version!"). Last time I had to do a clean install I called the help line and the representative took control of my computer remotely to activate it. Since I do not have free phone support any longer, can anyone tell me who to contact to get it remotely activated again? Thank you.
    Thursday, July 28, 2011 2:04 AM

Answers

  • Please Contact Microsoft Support directly for assistance.
    Carey Frisch
    Thursday, July 28, 2011 2:09 AM
    Moderator
  • Only a Microsoft rep can activate it for you.  Don't be too quick to assume that Microsoft will charge you for activation help.  The fees are usually charged for post installation issues.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, July 28, 2011 11:22 AM
    Answerer

All replies

  • Please Contact Microsoft Support directly for assistance.
    Carey Frisch
    Thursday, July 28, 2011 2:09 AM
    Moderator
  • Only a Microsoft rep can activate it for you.  Don't be too quick to assume that Microsoft will charge you for activation help.  The fees are usually charged for post installation issues.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, July 28, 2011 11:22 AM
    Answerer