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Why is my license being reported as invalid? I activated it without problem and it validates online sucessfully... RRS feed

  • Question

  • ...but once I reboot the machine after validation I keep receiving a notification that it may be conterfeit.



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GTFCK-433MR-WHGCG
    Windows Product Key Hash: p5MVGhvepxf+Fplz2dFUVt0dzsw=
    Windows Product ID: 89587-488-0894016-71796
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {33F76955-25DD-4EEA-8706-6751E638B85F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33F76955-25DD-4EEA-8706-6751E638B85F}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WHGCG</PKey><PID>89587-488-0894016-71796</PID><PIDType>5</PIDType><SID>S-1-5-21-4044647297-4148295918-2732729275</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD4P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20081204000000.000000+000</Date></BIOS><HWID>C5313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BA3FABED9D9D5D6</Val><Hash>9bPnQoS0S4SsNaYucMpuJr/prEI=</Hash><Pid>70145-747-9902906-57414</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00142-488-089401-01-1033-6001.0000-1372009
    Installation ID: 017724147130642564775304021983278725358081681921274914
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WHGCG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAgABAAAABAABAAEAonZapSJkDDXkv4Q0RryY316nwo/y9OhesVauQKxWc8bqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      SSDT   INTEL  PPM RCM

     

    Thursday, July 9, 2009 6:48 PM

Answers

  • Hello hermit9,

      Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button. The page will confirm that your Vista is setup properly to be able to Validate.  Once that is done, click the Validate Windows button.

    If the site Validates Vista as Genuine, reboot and see if Vista is still flagging itself as Non-Genuine (if it is still showing Non-Genuine, follow the Troubleshooting Steps below))

    If the site Validates Vista as Non-Genuine, re-run the Diagnostic Report and post it again so I can see if anything has changed.



    Troubleshooting Steps:

     First, try doing a system scan. The scan will look for damaged Vista system files and attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select Run as Administrator
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    If that doesn;'t work, try fixing Vista's System Store

    These next set of steps will attempt to regenerate the Store and the ones after will attempt to recreate it. Try the first set and then the second, if that doesn't work.

    Regenerate:
    1) Launch an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times

    Recreate:
    1) Open Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required enter a Product Key and Activate. Use the key found on the side or bottom of your computer


    Thank you,
    Darin MS




    Thank you,
    Darin MS
    Thursday, July 9, 2009 8:01 PM

All replies

  • Hello hermit9,

      Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button. The page will confirm that your Vista is setup properly to be able to Validate.  Once that is done, click the Validate Windows button.

    If the site Validates Vista as Genuine, reboot and see if Vista is still flagging itself as Non-Genuine (if it is still showing Non-Genuine, follow the Troubleshooting Steps below))

    If the site Validates Vista as Non-Genuine, re-run the Diagnostic Report and post it again so I can see if anything has changed.



    Troubleshooting Steps:

     First, try doing a system scan. The scan will look for damaged Vista system files and attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select Run as Administrator
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    If that doesn;'t work, try fixing Vista's System Store

    These next set of steps will attempt to regenerate the Store and the ones after will attempt to recreate it. Try the first set and then the second, if that doesn't work.

    Regenerate:
    1) Launch an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times

    Recreate:
    1) Open Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required enter a Product Key and Activate. Use the key found on the side or bottom of your computer


    Thank you,
    Darin MS




    Thank you,
    Darin MS
    Thursday, July 9, 2009 8:01 PM
  • Thanks for the reply.

    I did the system scan.  The scan reported that it was not fully successful in that it could not fix all errors found.  However, after the second reboot I did not get the counterfeiting message and was able to restore my DreamScene background. 

    Should I do the additional steps as a precaution or just quit while I'm ahead?  (Assuming of course I don't get the conterfeit message the next time I reboot)

    Regards
    Craig.
    Friday, July 10, 2009 5:24 PM
  • Hello hermit9,

     The fact that the system scan reported errors that it couldn't fix means there is some sort of damage to your Vista. You can try the scan again (sometime the first scan fixes enough that the secound or third scan can fix the rest).  But if the damage is not corrected, we can't make any guarantees on how well your Vista will run. You may get more Non-Genuine errors, parts of the OS (control panel, background) may just stop responding or it could become unstable (random errors, programs stalling or closing unexpectedly...that sort of thing) or it may run just fine.  Depending on your Vista's future behavior, you may want to contact Vista support (http://support.microsoft.com), post in the Vista free support forums (
    http://social.answers.microsoft.com/Forums/en-US/category/windowsvista) or if it's bad enough, posibly even reinstall.


      But if the Non-Genuine errors come back, try the System Scan again and then try the Licensing Store fix steps (don't use those steps if your Vista isn't giving Non-Genuine errors)  

      If the system scan and the Licensing Store fix steps don't resolve the issue, my only advise would then be to reinstall.

    Hope that helps,
    Darin MS
    Friday, July 10, 2009 6:22 PM
  • OK.  Thank you.

    I'll try your suggestions.

    Thanks again for the assistance.
    Friday, July 10, 2009 7:43 PM