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activated windows but after few years now says "not genuine" RRS feed

  • Question

  • Hello,

    we have Toshiba notebook with activated Windows 7 and suddenly, after few years, popup windows shows up and says Windows is not genuine. We can close popup and use windows normally, but it re-popup after few hours.


    Can someone help?


    This is MGADT report


    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product ID: 00359-OEM-9817845-04085 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {E88715DE-8D51-45F8-B519-F6B7AC14220D}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E88715DE-8D51-45F8-B519-F6B7AC14220D}</UGUID><Version>1.9.0027.0</Version>

    <OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GRTYT</PKey><PID>00359-OEM-9817845-04085</PID>

    <PIDType>8</PIDType><SID>S-1-5-21-1974950951-3410861142-3311858091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer>

    <Model>Satellite C655D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="7"/>

    <Date>20110623000000.000000+000</Date></BIOS><HWID>46AD3007018400FC</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID>

    <TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name>

    <model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Wersja usługi licencjonowania oprogramowania: 6.1.7601.17514 Nazwa: Windows(R) 7, HomePremium edition Opis: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Identyfikator aktywacji: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Identyfikator aplikacji: 55c92734-d682-4d71-983e-d6ec3f16059f Rozszerzony identyfikator PID: 00359-00196-178-404085-02-1045-7601.0000-3502014 Identyfikator instalacji: 009921595835658084296790558692838220267135129124036155 Adres URL certyfikatu procesora: http://go.microsoft.com/fwlink/?LinkID=88338 Adres URL certyfikatu komputera: http://go.microsoft.com/fwlink/?LinkID=88339 Adres URL licencji użytkowania: http://go.microsoft.com/fwlink/?LinkID=88341 Adres URL certyfikatu klucza produktu: http://go.microsoft.com/fwlink/?LinkID=88340 Częściowy klucz produktu: GRTYT Stan licencji: licencjonowano Licznik pozostałych operacji przywrócenia pierwotnego stanu licencjonowania systemu Windows: 2 Godzina zaufana: 2014-12-16 17:30:02 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 12:12:2014 10:14 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqjE/7LQ7rLYErBVgvWoO1ZF/Ag= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSINV TOSINV00 FACP TOSINV TOSINV00 HPET TOSINV TOSINV00 BOOT TOSINV TOSINV00 MCFG TOSINV TOSINV00 SLIC TOSINV TOSINV00 SSDT TOSINV TsbOdm SSDT TOSINV TsbOdm SSDT TOSINV TsbOdm





    • Edited by Res Admin Wednesday, December 17, 2014 10:53 AM
    Tuesday, December 16, 2014 4:45 PM

Answers

  • It sounds as if you've been afflicted by the recent botched update from MS...

    What AV are you using?

    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. 

    If it's turned itself back on then tell me or try again using a different disable option.

    post your results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 16, 2014 11:18 PM
    Moderator

All replies

  • It sounds as if you've been afflicted by the recent botched update from MS...

    What AV are you using?

    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. 

    If it's turned itself back on then tell me or try again using a different disable option.

    post your results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 16, 2014 11:18 PM
    Moderator
  • Thank you for replay.

    AV we are using on this machine is ESET NOD32.

    After disabling protection (for 1 hour) and rebooting, notification is not showing so far :)

    Wednesday, December 17, 2014 10:48 AM