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Office Genuine Advantage problem

Question
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I first bought Office 2007 Home & Student edition. I then bought the enterprise edition thru a WUP at work. I now have OGA problems as the KB949810 always fails to installI don't know how to sort this out!
Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A Windows Product Key: *****-*****-QVVK4-HPHB4-TRXJ6 Windows Product Key Hash: knYhcTr3BiDJT27Cbk4dDHadnwM= Windows Product ID: 76487-OEM-2254645-29490 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 5.1.2600.2.00010100.3.0.pro ID: {DEF2A764-037A-4760-9A49-78AB82553681}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.9.40.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A WgaER Data--> ThreatID(s): N/A Version: N/A WGA Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.9.40.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Publisher 2007 - 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine Microsoft Office Project Standard 2007 - 100 Genuine Microsoft Office Visio Professional 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Documents and Settings\Howard\Local Settings\Application Data\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DEF2A764-037A-4760-9A49-78AB82553681}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TRXJ6</PKey><PID>76487-OEM-2254645-29490</PID><PIDType>3</PIDType><SID>S-1-5-21-484763869-796845957-839522115</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>P35</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080819000000.000000+000</Date></BIOS><HWID>C51438170184B07B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>908DC8923302260</Val><Hash>KbLMqPhw7B7QiFDPRyl0jwQBEYs=</Hash><Pid>81613-304-5765032-62915</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B809C6F476A1ED4</Val><Hash>qzS3Lpv7ReNsL+ml7KTQPxOtI8A=</Hash><Pid>81599-874-5795324-65610</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>1EA462B7A0E0ECE</Val><Hash>dGiC/4jXtkSpmzq4eHdCYYqTP9c=</Hash><Pid>84888-871-2381777-63342</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>9FD49573CDF4ECE</Val><Hash>wy86OfUXZ+BvQDVpVZEqN/hP4Sc=</Hash><Pid>84890-871-3066571-63482</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Licensing Data--> N/A Windows Activation Technologies--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 13B94:GENUINE C&C INC Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005 OEM Activation 2.0 Data--> N/A
Thursday, February 18, 2010 11:03 AM
Answers
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Hello standinwave,
The support for the distribution and installation of Windows Updates, regardless of the actual nature or content of the update, is done by normal WU support channels:
http://support.microsoft.com/ph/6527
People have told us here in the WGA/OGA forum that if there is a problem with Scheduled Tasks on the computer, or if the Task Scheduling service is not running or set to run correctly, this particular update (KB949810) can be an issue to install.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:43 PM
Thursday, February 18, 2010 3:54 PM