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Why did I get a message saying that I am not eligible for the bonus pack(One reason I ordered it was for that) RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-JXGTV-VY2QG-KV4GW
    Windows Product Key Hash: Zhh5ExG8LijCX8XjKGbrdYyq+8g=
    Windows Product ID: 89580-OEM-7363702-79124
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: c3b9bb79-1ce8-4db5-8f49-0d2ae6652b5b
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c3b9bb79-1ce8-4db5-8f49-0d2ae6652b5b</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-KV4GW</PKey><PID>89580-OEM-7363702-79124</PID><PIDType>3</PIDType><SID>S-1-5-21-1492895060-12661880-3094998591</SID><SYSTEM><Manufacturer>P50CA</Manufacturer><Model>P50CA001</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.06   </Version><SMBIOSVersion major="2" minor="3"/><Date>20060113000000.000000+000</Date></BIOS><HWID>23303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>  

     

     

    Does this have anything to do with the fact that I validated from an overseas US military installation?

    Monday, April 30, 2007 4:19 AM

Answers

  • Hi SJenkins,

    Thank you for your patience. I have responded to you directly via e-mail. If your problem remains, please let me know.

     

    Thank you,

    Jenifer

    Wednesday, May 9, 2007 7:49 PM

All replies

  • Hi SJenkins

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

    Thank you,

    Jenifer

    Monday, April 30, 2007 6:19 PM
  • Confirmation number: 1034768146
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    Friday, May 4, 2007 4:36 AM
  • Confirmation number:  1034768146
    Friday, May 4, 2007 4:42 AM
  • Thank you for your confirmation number. I am awaiting a response from my contact in Support, and will contact you directly.

     

    Jenifer

    Tuesday, May 8, 2007 6:06 PM
  • Hi SJenkins,

    Thank you for your patience. I have responded to you directly via e-mail. If your problem remains, please let me know.

     

    Thank you,

    Jenifer

    Wednesday, May 9, 2007 7:49 PM