Dear Support,
Just replaced the motherboard and HDD on my PC. Reformatted the HDD and tried to install Windows XP again from my original CD used on the PC before hardware upgrade.
I'm stuck in a catch 22 activation loop with Windows reporting "Windows is already activated" then when I try and log on I'm asked to go and activate Windows.
I've used the MGA tool, output below,
-----------------------------------------------------------------------------------------------------------------------------------
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Validation Control not Installed
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-R9FXP-J36WK-4RC9J
Windows Product Key Hash: Orx/ZxXoliBwhfv0wrKUCf44mMQ=
Windows Product ID: 76487-OEM-2227413-05143
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {55BE8873-6F4D-4C81-B124-EF90D24460E9}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{55BE8873-6F4D-4C81-B124-EF90D24460E9}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4RC9J</PKey><PID>76487-OEM-2227413-05143</PID><PIDType>3</PIDType><SID>S-1-5-21-1801674531-484763869-1060284298</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SP6000</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20011213000000.000000+000</Date></BIOS><HWID>496C3C07018400CE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: C014:Semp Toshiba Informatica Ltda|C014:TOSHIBA CORPORATION
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
---------------------------------------------------------------------------------------------------------------------------------
A few further bits of info
1. sometimes when the activation window appears, internet or phone, there is no long number shown for telephone activation.
2. I don't get any 30 day expiration message.
3. when the long numer is shown and I use the telephone it is accepted by Microsoft, I try in the A-G group numbers which too are accepted but again I'm stuck in this loop.
4. I can boot to Windows in Safe Mode ok - I did this to install the necessary drivers to enable the LAN and enable me to try internet activation. This too has been accepted but I'm back to the loop.
Any ideas would be gratefully accepted.
Thanks
Chris Hargreaves
