RemoteAppPool Error RRS feed

  • Question

  • My router crashed.  After rebooting the router, I was unable to use Remote Web Access anymore.   So, I went back to the Dashboard and turn on the Remote Web Access again.  I have done that a few times previously without any problem.

    This time, the wizard stuck on "Setting Up Router", even I have the "Skip Router Setup" check box on.  The only way I can get out was click the Cancel button. 

    I found out the router is actually setup correct.  When I type in the URL in IE on Client PC or from outside the network, I got this

    I went back to try to turn on Remote Web Access again and again, no change.  The setup always stuck in "Setting Up the Router" with or without the "skip router setup" check box.

    I look at the Event Log.  I have

    Log Name:      System
    Source:        Microsoft-Windows-WAS
    Date:          5/16/2013 7:27:13 AM
    Event ID:      5011
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      HOMESERVER2011
    A process serving application pool 'RemoteAppPool' suffered a fatal communication error with the Windows Process Activation Service. The process id was '23424'. The data field contains the error number.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />
        <EventID Qualifiers="32768">5011</EventID>
        <TimeCreated SystemTime="2013-05-16T14:27:13.000000000Z" />
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Security />
        <Data Name="AppPoolID">RemoteAppPool</Data>
        <Data Name="ProcessID">23424</Data>

    That does not give me much info to go on.  Can anyone help?

    Thursday, May 16, 2013 2:36 PM


  • Hi,

    Thanks for posting your issue in the forum.

    Regarding the current issue, I suggest we could try to refer to the following article for troubleshooting.

    Event ID 5011 — IIS Application Pool Availability


    Hope this helps.

    Best Regards,

    Andy Qi

    Andy Qi
    TechNet Community Support

    • Marked as answer by Andy Qi Tuesday, May 28, 2013 9:44 AM
    Thursday, May 23, 2013 9:04 AM