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How to upload custom web hosted application to microsoft dynamic crm online ? RRS feed

  • General discussion

  • Respected,

    I want see custom softphone in microsoft crm online which was i made and that softphone should integrate with cti system.

    Example:

    In salesforce , there is a options for softphone for call center solution......

    so can we have similar kind of options or solutions for that....

    Give your favourable reply...

    Saturday, August 27, 2016 1:54 PM

All replies

  • Dynamics CRM can use skype and on the mobile phone clients there is a integration with the phone services.

    But for CTI integration you will need to either develop something using code such as USD or your own code and integrate with the WS API of CRM.

    alternatively something we have used with other customers is a 3rd party from a company called mscrm-addons. it works very well and you can use to it receive and dial out phones. see below link for details

    http://www.mscrm-addons.com/Products/TelephoneIntegration


    Panayiotis Panayiotou DotCy Developments Ltd.

    Saturday, August 27, 2016 5:32 PM
  • Dear Shailesh,

    You cannot upload or deploy your web application to crm online directly. You should use Azure Server or DMZ Server to host your custom solutions. Then you can connect with CRM online via as is CRM API's from there.

    Regards,

    Mustafa


    breath is everything for life

    Wednesday, August 31, 2016 7:31 AM