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Microsoft blocked my legitimate product key? RRS feed

  • Question

  • I have a Dell 5110 i7 laptop which was purchased brand new with complete seal in Karachi with Windows 7 Ultimate 64 bit pre-installed. But yesterday,two days of updating to SP1 all of a sudden this message pops up telling me my product isn't genuine. After contacting on Microsoft's chat support the agent told me that my key has been banned but doesn't know why. I have run diagnostics and here are the results.

    this is the windows tab

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9CBC129E-DD1E-40B0-A75D-6ADF109696CD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9CBC129E-DD1E-40B0-A75D-6ADF109696CD}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1521958094-1201904489-2043193539</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110526000000.000000+000</Date></BIOS><HWID>05553A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65301</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-0272012
    Installation ID: 000445816815103325924222217880951940882545675453933052
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 10/05/2012 12:09:10 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: PASS
    Event Time Stamp: 5:9:2012 23:55
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAAABAAAABAABAAEAonZuDAr1BoYore4MCqecxrzEYJYCS4JlXl8ucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL WN09
      FACP DELL WN09
      HPET DELL WN09
      MCFG DELL WN09
      SSDT TrmRef PtidDevc
      SSDT TrmRef PtidDevc
      SSDT TrmRef PtidDevc
      SSDT TrmRef PtidDevc
      SSDT TrmRef PtidDevc
      OSFR DELL   M08    
      SLIC DELL   QA09   

    I don't know why has it been banned and how should I get around it. Can someone tell me what should I do to get this problem sorted out, who should I contact.

    Wednesday, May 9, 2012 7:13 PM

Answers

  • "Rameezak" wrote in message news:e62ba762-c08b-48da-9479-e0e74b96f166...
    Okay fair enough, So what are my options What am I supposed to do next?
     
    I take it you're in Pakistan? I suggest that you contact Dell Support on their toll-free line at +604-633-3916.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Rameezak Monday, May 14, 2012 1:07 PM
    Wednesday, May 9, 2012 9:20 PM
    Moderator
  • Just want to provide additional information as well as summarize this issue

    Computers that come pre-installed with Windows from a Large Manufacture (such as Dell) come with two product keys.

    1.  OEM SLP - This key is designed to work in conjunction with the a Bios Flag/Marker only found in the Bios of computers from that specific manufacturer. When this key is installed in a computer (at the factory) that contains the proper Bios, Windows will self-activate. Every computer from that manufacturer that came pre-installed with a specific version of Windows will all use the same OEM SLP key.

    2. CoA SLP - This is the key that is listed on the CoA (Certificate of Authenticity) sticker that is required to be on all computers that come with Windows pre-installed.  The purpose of the CoA SLP key is to replace the OEM SLP key in case it stops working for any reason. In other words, it's a backup key. CoA SLP keys are unique to that computer.

    An Activation Hack (sometimes known as a Loader) is a program used (in conjunction with an OEM SLP key) to make Windows think the proper Bios flag/marker is present when it is not. This makes Windows self-activate when should not.

    Now, you have a computer that is supposed to be a Dell.  However, it has no Certificate of Authenticity and therefore no CoA SLP key.  It also has a Activation Hack installed. Lastly, you didn't buy it directly from Dell, but from a Authorized Dell Reseller.

    I can't be sure, but all these facts suggests to me that this computer may not be a true Dell computer or maybe it was a Dell computer that was 'refurbished' by that reseller.

    The first thing that needs to be done is contact Dell (not the "Authorized Reseller, but Dell itself) and, using the Service Tag, see what version of Windows this computer was supposed to come with. 

    -If the version that was supposed to come with this computer Doesn't match with what actually came with the computer, then you should contact the Reseller and demand your money back.

    -If the version that was supposed to come with the computer Does match with what actually came with the computer, then request a replacement copy of the Windows Recovery software for that computer. When it arrives, backup all your important files, docs, pictures..so on, off the computer and then run the Windows Recovery.  This will wipe out everything on the hard drive (including that Activation Hack) and revert your windows back to the way it was when it first came from the factory.  It should not ask you for a product key because the OEM SLP key will already be installed and as long as the proper bios flag/marker is present, Windows will self-activate.

    Thank you,


    Darin MS


    Thanks Darin for your input but it is an original Dell that I was gifted from someone and it came sealed from Dell and had all its original plastic coverings etc. I have also checked and it is under warranty, some 148 days are still left. I will try contacting Dell to see what they can do.
    Friday, May 11, 2012 8:29 AM

All replies

  • Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110526000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 10/05/2012 12:09:10 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
     

    I don't know why has it been banned and how should I get around it. Can someone tell me what should I do to get this problem sorted out, who should I contact.

    The system has discovered a Loader present - an Activation Exploit, in MS parlance.
    The SLIC table in the BIOS doesn't match the rest of the BIOS - even if it is a Dell one.
    You need to revert back to the original OS with which the machine was provided at teh factory. using the manufacturer's Recovery media.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 7:22 PM
    Moderator
  • You mean to say that I have a malware in my laptop? If so then can a malware clean-up solve the issue?

    Wednesday, May 9, 2012 7:26 PM
  • Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110526000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 10/05/2012 12:09:10 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
     

    I don't know why has it been banned and how should I get around it. Can someone tell me what should I do to get this problem sorted out, who should I contact.

    The system has discovered a Loader present - an Activation Exploit, in MS parlance.
    The SLIC table in the BIOS doesn't match the rest of the BIOS - even if it is a Dell one.
    You need to revert back to the original OS with which the machine was provided at teh factory. using the manufacturer's Recovery media.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I have an image of C drive of a nearly a month back which was generated using system backup, do you think reverting that image will solve that problem? and Windows 7 came pre-installed, what do mean by reverting back to factory OS?
    Wednesday, May 9, 2012 7:33 PM
  • "Rameezak" wrote in message news:4890fb55-52bc-4cfa-9ed2-4aa964164deb...

    You mean to say that I have a malware in my laptop? If so then can a malware clean-up solve the issue?

    An Activation Exploit is a hacker's tool to circumvent the activation and validation requirements of Windows.
     
    Does your machine have a  COA sticker on teh case (or more likely inside the battery compartment)?
     
    If so, for what version and edition of Windows is it valid?
    If it's not for Win7 Ultimate, then you have a counterfeit install.
     
    The problem with Activation Exploits is that one can never guarantee that other things weren't also altered when the hack was installed. This leaves the system vulnerable - and it is always best to reformat.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 7:34 PM
    Moderator
  • "Rameezak" wrote in message news:0fd4b294-506f-489b-9728-c976633916b0...
     
    I have an image of C drive of a nearly a month back which was generated using system backup, do you think reverting that image will solve that problem? and Windows 7 came pre-installed, what do mean by reverting back to factory OS?
     
    It's unlike ly - please answer the questions I asked in my earlier response.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 7:49 PM
    Moderator
  • "Rameezak" wrote in message news:4890fb55-52bc-4cfa-9ed2-4aa964164deb...

    You mean to say that I have a malware in my laptop? If so then can a malware clean-up solve the issue?

    An Activation Exploit is a hacker's tool to circumvent the activation and validation requirements of Windows.
     
    Does your machine have a  COA sticker on teh case (or more likely inside the battery compartment)?
     
    If so, for what version and edition of Windows is it valid?
    If it's not for Win7 Ultimate, then you have a counterfeit install.
     
    The problem with Activation Exploits is that one can never guarantee that other things weren't also altered when the hack was installed. This leaves the system vulnerable - and it is always best to reformat.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    My laptop doesn't have any stickers, the only that there is the one which has my Dell service tag on it. But it is genuine system because it was bought sealed from an authorized dell franchise with Windows 7 Ultimate pre-loaded. And it had been running correctly for all these months, it is just that yesterday night this problem came up before that I regularly did Windows update and everything was smooth.
    Wednesday, May 9, 2012 7:53 PM
  • "Rameezak" wrote in message news:9d3c9b20-5206-4d3f-bf96-3271f9ec5b1c...
    My laptop doesn't have any stickers, the only that there is the one which has my Dell service tag on it. But it is genuine system because it was bought sealed from an authorized dell franchise with Windows 7 Ultimate pre-loaded. And it had been running correctly for all these months, it is just that yesterday night this problem came up before that I regularly did Windows update and everything was smooth.
     
    If there is no COA sticker, then the machine is not licensed to run Windows.
     
    Make sure that you check inside the battery compartment - Dell usually put the sticker there.
     
    Check your Service Tag number on the Dell website, and see what Dell shipped it with.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 8:12 PM
    Moderator
  • The CoA sticker may be located in the Battery compartment.

    Darin MS

    Wednesday, May 9, 2012 8:14 PM
  • The CoA sticker may be located in the Battery compartment.

    Darin MS

    except for bar-codes of Dell there's nothing else in the battery compartment. 
    Wednesday, May 9, 2012 8:16 PM
  • Then I would follow Noel's post and check the Service Tab on Dell's website and see what version of Windows was originally supposed came with that computer.


    Darin MS


    Wednesday, May 9, 2012 8:19 PM
  • Then I would follow Noel's post and check the Service Tab on Dell's website and see what version of Windows originally came with that computer.


    Darin MS

    Okay but I can't find any particular link where I can confirm the contents that came with the system. It would be highly appreciated if you provided me with one.
    Wednesday, May 9, 2012 8:22 PM
  • Tell me one thing if I take my laptop to a local authorized Dell vendor in Karachi then can he solve my problem? And if by chance had Dell provided me with a banned key then why was my Windows working for three months absolutely fine.
    Wednesday, May 9, 2012 8:27 PM
  • "Rameezak" wrote in message news:392692a8-d11b-48e6-9c93-463fc8b0f3d2...
    Tell me one thing if I take my laptop to a local authorized Dell vendor in Karachi then can he solve my problem? And if by chance had Dell provided me with a banned key then why was my Windows working for three months absolutely fine.
     
    There are a number of possible reasons -for the time delay - this may be the first time you've had to validate the system, for instance.
     
    no authorised dealer can do anything unless you have a valid license for Windows

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 8:37 PM
    Moderator
  • "Rameezak" wrote in message news:392692a8-d11b-48e6-9c93-463fc8b0f3d2...
    Tell me one thing if I take my laptop to a local authorized Dell vendor in Karachi then can he solve my problem? And if by chance had Dell provided me with a banned key then why was my Windows working for three months absolutely fine.
     
    There are a number of possible reasons -for the time delay - this may be the first time you've had to validate the system, for instance.
     
    no authorised dealer can do anything unless you have a valid license for Windows

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sir previously (before this problem was raised) when I had checked the system by right clicking computer from start menu it showed that system was genuine and validated. Now I don't know why it is showing as a counterfeit. 
    Wednesday, May 9, 2012 8:49 PM
  • "Rameezak" wrote in message news:e3fdb52d-c200-49b8-8042-1a128701144e...
    Sir previously (before this problem was raised) when I had checked the system by right clicking computer from start menu it showed that system was genuine and validated. Now I don't know why it is showing as a counterfeit.
    Validation does checks that the operating system cannot itself do.
     
    An activation exploit works by placing a layer of software between the OS and the BIOS - validation checks can see the effects of this, while the OS is still blind-sided.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 9:12 PM
    Moderator
  • "Rameezak" wrote in message news:e3fdb52d-c200-49b8-8042-1a128701144e...
    Sir previously (before this problem was raised) when I had checked the system by right clicking computer from start menu it showed that system was genuine and validated. Now I don't know why it is showing as a counterfeit.
    Validation does checks that the operating system cannot itself do.
     
    An activation exploit works by placing a layer of software between the OS and the BIOS - validation checks can see the effects of this, while the OS is still blind-sided.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Okay fair enough, So what are my options What am I supposed to do next?
    Wednesday, May 9, 2012 9:17 PM
  • "Rameezak" wrote in message news:e62ba762-c08b-48da-9479-e0e74b96f166...
    Okay fair enough, So what are my options What am I supposed to do next?
     
    I take it you're in Pakistan? I suggest that you contact Dell Support on their toll-free line at +604-633-3916.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Rameezak Monday, May 14, 2012 1:07 PM
    Wednesday, May 9, 2012 9:20 PM
    Moderator
  • I don't have my Dell laptop with me so can't provide specifics.

    In your all programs list there should be a Dell folder. In that folder there is a direct support link which will read your computer for the service tag and can provide a wealth of information on the original shipped state. if I recall correctly it will give you the current configuration and the as shipped configuration.

    If it is not there it is unlikely your install was done by Dell at the factory.


    Wednesday, May 9, 2012 10:43 PM
    Answerer
  • Just want to provide additional information as well as summarize this issue

    Computers that come pre-installed with Windows from a Large Manufacture (such as Dell) come with two product keys.

    1.  OEM SLP - This key is designed to work in conjunction with the a Bios Flag/Marker only found in the Bios of computers from that specific manufacturer. When this key is installed in a computer (at the factory) that contains the proper Bios, Windows will self-activate. Every computer from that manufacturer that came pre-installed with a specific version of Windows will all use the same OEM SLP key.

    2. CoA SLP - This is the key that is listed on the CoA (Certificate of Authenticity) sticker that is required to be on all computers that come with Windows pre-installed.  The purpose of the CoA SLP key is to replace the OEM SLP key in case it stops working for any reason. In other words, it's a backup key. CoA SLP keys are unique to that computer.

    An Activation Hack (sometimes known as a Loader) is a program used (in conjunction with an OEM SLP key) to make Windows think the proper Bios flag/marker is present when it is not. This makes Windows self-activate when should not.

    Now, you have a computer that is supposed to be a Dell.  However, it has no Certificate of Authenticity and therefore no CoA SLP key.  It also has a Activation Hack installed. Lastly, you didn't buy it directly from Dell, but from a Authorized Dell Reseller.

    I can't be sure, but all these facts suggests to me that this computer may not be a true Dell computer or maybe it was a Dell computer that was 'refurbished' by that reseller.

    The first thing that needs to be done is contact Dell (not the "Authorized Reseller, but Dell itself) and, using the Service Tag, see what version of Windows this computer was supposed to come with. 

    -If the version that was supposed to come with this computer Doesn't match with what actually came with the computer, then you should contact the Reseller and demand your money back.

    -If the version that was supposed to come with the computer Does match with what actually came with the computer, then request a replacement copy of the Windows Recovery software for that computer. When it arrives, backup all your important files, docs, pictures..so on, off the computer and then run the Windows Recovery.  This will wipe out everything on the hard drive (including that Activation Hack) and revert your windows back to the way it was when it first came from the factory.  It should not ask you for a product key because the OEM SLP key will already be installed and as long as the proper bios flag/marker is present, Windows will self-activate.

    Thank you,


    Darin MS


    Thursday, May 10, 2012 8:31 PM
  • Just want to provide additional information as well as summarize this issue

    Computers that come pre-installed with Windows from a Large Manufacture (such as Dell) come with two product keys.

    1.  OEM SLP - This key is designed to work in conjunction with the a Bios Flag/Marker only found in the Bios of computers from that specific manufacturer. When this key is installed in a computer (at the factory) that contains the proper Bios, Windows will self-activate. Every computer from that manufacturer that came pre-installed with a specific version of Windows will all use the same OEM SLP key.

    2. CoA SLP - This is the key that is listed on the CoA (Certificate of Authenticity) sticker that is required to be on all computers that come with Windows pre-installed.  The purpose of the CoA SLP key is to replace the OEM SLP key in case it stops working for any reason. In other words, it's a backup key. CoA SLP keys are unique to that computer.

    An Activation Hack (sometimes known as a Loader) is a program used (in conjunction with an OEM SLP key) to make Windows think the proper Bios flag/marker is present when it is not. This makes Windows self-activate when should not.

    Now, you have a computer that is supposed to be a Dell.  However, it has no Certificate of Authenticity and therefore no CoA SLP key.  It also has a Activation Hack installed. Lastly, you didn't buy it directly from Dell, but from a Authorized Dell Reseller.

    I can't be sure, but all these facts suggests to me that this computer may not be a true Dell computer or maybe it was a Dell computer that was 'refurbished' by that reseller.

    The first thing that needs to be done is contact Dell (not the "Authorized Reseller, but Dell itself) and, using the Service Tag, see what version of Windows this computer was supposed to come with. 

    -If the version that was supposed to come with this computer Doesn't match with what actually came with the computer, then you should contact the Reseller and demand your money back.

    -If the version that was supposed to come with the computer Does match with what actually came with the computer, then request a replacement copy of the Windows Recovery software for that computer. When it arrives, backup all your important files, docs, pictures..so on, off the computer and then run the Windows Recovery.  This will wipe out everything on the hard drive (including that Activation Hack) and revert your windows back to the way it was when it first came from the factory.  It should not ask you for a product key because the OEM SLP key will already be installed and as long as the proper bios flag/marker is present, Windows will self-activate.

    Thank you,


    Darin MS


    Thanks Darin for your input but it is an original Dell that I was gifted from someone and it came sealed from Dell and had all its original plastic coverings etc. I have also checked and it is under warranty, some 148 days are still left. I will try contacting Dell to see what they can do.
    Friday, May 11, 2012 8:29 AM
  • In that case, it sounds like I was mistaken (it happens :-) and the things I saw as "suspicious" were just coincidences.

    The CoA sticker are usually very sticky, but it's not unheard of for one to have peeled off. And as for the Activation exploit, I have seen otherwise Genuine copies of Windows turn Non-Genuine for no other reason than a younger member of the household thought it would be cool to try out this new Hack he found on the internet.

    I am glad to hear the PC is under warranty, Dell should be able to sort this out.

    Sorry I couldn't be more help,

     

    Darin MS





    Friday, May 11, 2012 7:08 PM
  • In that case, it sounds like I was mistaken (it happens :-) and the things I saw as "suspicious" were just coincidences.

    The CoA sticker are usually very sticky, but it's not unheard of for one to have peeled off. And as for the Activation exploit, I have seen otherwise Genuine copies of Windows turn Non-Genuine for no other reason than a younger member of the household thought it would be cool to try out this new Hack he found on the internet.

    I am glad to hear the PC is under warranty, Dell should be able to sort this out.

    Sorry I couldn't be more help,

     

    Darin MS





    Thanks Darin and all the other guys on this forum for your inputs. I had contacted and met the Dell dealer in Karachi and apparently there was a "technical misunderstanding" that 'might have' resulted in such a situation. However I have been compensated with a new copy of Genuine Windows 7 Ultimate. Once again thanks for all your help and technical solutions. God bless you all!
    Monday, May 14, 2012 1:05 PM
  • Please post a new MGADiag report - together with the details (apart from the actual Product Key) that the Dell rep MUST have given you.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, May 14, 2012 6:43 PM
    Moderator