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Re: Ordering Process Unavailable RRS feed

Answers

  • gabriel barrera,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS

    Wednesday, June 25, 2008 5:20 PM
  • Gabriel,

     

    En este momento el fórum de Soporte para Windows genuino (WGA) provee asistencia en Ingles únicamente.  Para asegurarnos que recibe la información de soporte apropiada para su país, por favor use el siguiente URL: http://support.microsoft.com/common/international.aspx .  Por favor seleccione o confirme su región o país en la lista de selección, y haga clic en el botón con la flecha.

                                                                                                                          

    Nota: Esta información será guardará en una cookie. Si tiene habilitada la opción de  cookies en su navegador, ésta configuración se mantendrá la próxima vez que visite este sitio.

     

    Gracias por su visita al fórum de OGA, esperamos tenga un buen día.

     

     

     

    Unfortunately, the Windows Genuine Advantage (WGA) support forum is able to provide support in English only.  The following URL:  http://support.microsoft.com/common/international.aspx will help make sure you receive the appropriate support information for your location by selecting your region from the drop down list provided and then clicking the arrow button. Have a great day and thank you for visiting the WGA Forum.

     

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Wednesday, June 25, 2008 8:26 PM

All replies

  • gabriel barrera,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS

    Wednesday, June 25, 2008 5:20 PM
  • Gabriel,

     

    En este momento el fórum de Soporte para Windows genuino (WGA) provee asistencia en Ingles únicamente.  Para asegurarnos que recibe la información de soporte apropiada para su país, por favor use el siguiente URL: http://support.microsoft.com/common/international.aspx .  Por favor seleccione o confirme su región o país en la lista de selección, y haga clic en el botón con la flecha.

                                                                                                                          

    Nota: Esta información será guardará en una cookie. Si tiene habilitada la opción de  cookies en su navegador, ésta configuración se mantendrá la próxima vez que visite este sitio.

     

    Gracias por su visita al fórum de OGA, esperamos tenga un buen día.

     

     

     

    Unfortunately, the Windows Genuine Advantage (WGA) support forum is able to provide support in English only.  The following URL:  http://support.microsoft.com/common/international.aspx will help make sure you receive the appropriate support information for your location by selecting your region from the drop down list provided and then clicking the arrow button. Have a great day and thank you for visiting the WGA Forum.

     

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Wednesday, June 25, 2008 8:26 PM