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Uh oh - major issue during clean install of Vista RRS feed

  • Question

  • I'm doing a reset to factory state of a Dell Inspiron 1720 from the system restore HD partition...

    After fresh install from HD partition, and during update installation, got a message saying that there was an unauthorised change to windows that will result in reduced functionality. Now I get nothing but a browser window and have no access to the start bar. Not even ctrlaltdel does anything. Can't start in safe mode (F8 does nothing).

    BTW the clean install from the HD put a bunch of ____ on the system that I removed before doing any OS updates. One of the things was PC cillin. I uninstalled it before any updates. A hundred or so critical updates installed fine, then this problem cropped up.

    Ive run "slmgr -rearm" and get nothing; prompt accepts the command but does nothing. Similar for "appwiz.cpl".

    I've also run "net start slsvc" and get system error 54273; system cannot find message text for message number 0xd401...

    Here's the output of the diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {5B7D8843-A967-4812-BF67-02C532F6D29C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: M:20100925113727497-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B7D8843-A967-4812-BF67-02C532F6D29C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2226676881-933659969-705814010</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>FF313507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQUAyKfPIfqxnb/SEWicEaDbFuIWYwf8vSY26K4oAWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Saturday, September 25, 2010 5:44 PM

Answers

  • Hello DJo_666,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to repair file(s).

    First try repairing Windows using System Restore:
    1)    Reboot Vista into Safe Mode
    2)    Click the ‘Start’ button
    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5)    Click the "Next" button.
    6)    Reboot back into Normal mode
    7)    Vista should no longer be in Reduced Functionality mode

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com/gp/contactwga or reinstall Vista.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:55 PM
    Wednesday, October 13, 2010 7:55 PM

All replies

  • Saturday, September 25, 2010 8:40 PM
    Moderator
  • I've tried that before. Tried it again using the syntax in the link and I get the same error: Line 291, Char 5, permission denied, code 800A0046.

    Thanks, though!

    Saturday, September 25, 2010 9:28 PM
  • Hello, DJo_666

    I would recommend that you contact WGA support at one of the below URL for additional assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, September 27, 2010 7:35 PM
    Moderator
  • Hello DJo_666,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to repair file(s).

    First try repairing Windows using System Restore:
    1)    Reboot Vista into Safe Mode
    2)    Click the ‘Start’ button
    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5)    Click the "Next" button.
    6)    Reboot back into Normal mode
    7)    Vista should no longer be in Reduced Functionality mode

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com/gp/contactwga or reinstall Vista.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:55 PM
    Wednesday, October 13, 2010 7:55 PM