hi im getting this error message 0xC004E002 and have a genuine vistas version please help RRS feed

  • Question

  •  hi admin im getting this error message 0xC004E002

    The Software Licensing Service reported that the licencse store contains inconsistent data.

    Any ideas?

    This is with a genuinely-licensed, previously-activated copy of Vista Ultimate.

    ive tried system restore which doesnt seem to work and it keeps updating updates 

    ive contacted the retailer as vistas pre installed what can i do to restore the machine and they have no real answers

    i dont want to go back to default settings cos ill loose valuable data - how can i fix this please cheers
    Thursday, May 21, 2009 10:15 AM


  • Good Morning Absolute,

    Thank you for posting with us today :-).    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/ca26e7b3-29ad-45d0-83a0-31dfaff25b7e

    6)    In a reply post, paste the Diagnostic Report.


    Thank you,

    Stephen :-)

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 27, 2009 11:33 PM
    Thursday, May 21, 2009 5:23 PM