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Aero Error- Validation--- RRS feed

  • Question

  • So i keep getting an error where my vista is not genuine.
    Did my research same problem as

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/e57a3ad6-e3f4-461a-b5b8-0276cbce1cf8


    Here is my report....I do have a genuine.... But i get errors that it is not. I have tried everything
    Please help me :(

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89587-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {544616DD-B0ED-4604-9087-2B810402F101}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{544616DD-B0ED-4604-9087-2B810402F101}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89587-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3403759387-4252616627-1578529193</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 0602</Version><SMBIOSVersion major="2" minor="4"/><Date>20061220000000.000000+000</Date></BIOS><HWID>9D303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65814</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAMAAwABAAEAAgABAAAAAwABAAEA6GGWssYE4pb7nqw73M2SAB62rkSN7/L07G4C3FhxrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI
      SLIC            DELL          M07   




    Saturday, November 15, 2008 9:10 PM

Answers

  • Hello Dan,


    Thank you for providing this information :-).



    Take care and have a great weekend


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 7:21 PM
    Friday, November 21, 2008 7:20 PM

All replies

  • Good Morning Gtsshadow,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 17, 2008 5:22 PM
    • Unmarked as answer by Gtsshadow Wednesday, November 19, 2008 6:09 AM
    Monday, November 17, 2008 5:20 PM
  • Thank you Stephen But i still have another problem. Now when i go into Software Licensing properties and click start i get an error.

    -Windows could not start the software licensing service on local computer.
    Error 0X800070002: The System cannot find the file specified.


    Wednesday, November 19, 2008 1:29 AM
  • Morning Gtsshadow,


    Curious is your computer built by a local shop or a commercially purchased system?


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Wednesday, November 19, 2008 7:30 PM
  • Its just a dell i got from a b day. its like a gaming comp
    Thursday, November 20, 2008 3:22 AM
  • Morning GTSShadow,


    It appears you currently have an ASUS motherboard installed. Curious you mentioned the computer was a Dell system...was the computer ever repaired or was the motherboard upgraded?  


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager 
    Stephen Holm
    Thursday, November 20, 2008 8:06 PM
  • Yes it was upgraded Had some one put in 4 gigs of ram, board and 8800gts for my addiction to games

    Friday, November 21, 2008 1:25 AM
  • Gtsshadow,

    Please be advised that according to the End User Licensing Agreement provided to you for Vista by Dell, the license for Vista that came with your Dell is only valid on that specific Dell computer and is not authorized to be moved or transfered to any other computer.

    From a licensing standpoint, by installing a different, non-Dell motherboard for the purposes of gaining increased performance capability or functionality, you have in essence "created" a new computer, and are now attempting to move your Dell OEM license for Vista to a different computer.  The Dell OEM license for Vista does NOT permit the license to be moved in that manner, and the SLP technology built into the Dell copy of Vista is doing its job by preventing the move.

    At this point your solutions include:

    1.  Return your Dell computer to its original configuration with the original Dell mobo, and your Dell OEM license for Vista will install, activate, and validate normally.

    2.  If you want to continue to use the new motherboard, RAM, and video card, you will have to purchase and install a new license for your desired edition of Vista.  You can purchase and install either a new systembuilder/OEM license or a new full retail license:

    2a.  A systembuilder/OEM license purchased from a reputable, trusted online store is generally less expensive than the full retail license.  This is because such license also carries the same "can't move to another computer" restriction that was imposed on the Dell OEM Vista license, and also because Microsoft itself is not required to provide tech support for the OS.

    2b.  A full retail license purchased from a reputable, online store or local retail store is a more expensive solution that the OEM license above.  But if you are inclined to make periodic motherboard upgrades to increase performance to accommodate the latest games, it may make more sense for you to take this option, since the full retail license DOES allow you to move the license from computer to computer, as long as it is installed and activated on just one computer at a time.  The full retail license also is more expensive because Microsoft itself is obligated to provide tech support to you regarding the OS.

    3.  A third option is to install an alternative OS such as one of the Linux distros.  These are free for download, but generally speaking do not provide the wide range of support for advanced hardware like XP and Vista do, and may not support features that your most advanced games need, such as Direct X v10.

    Hopefully the above info has helped you out :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 21, 2008 6:51 PM
  • Hello Dan,


    Thank you for providing this information :-).



    Take care and have a great weekend


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 7:21 PM
    Friday, November 21, 2008 7:20 PM
  • Wow tyvm dan guess i will have to do one of those stated above. But will i have to reformat my computer?
    Saturday, November 22, 2008 6:44 AM
  • Gtsshadow,

    If you stick with Ultimate, I don't think a clean installation (repartition and reformat) will be necessary.

    Given your present circumstances, using either an OEM or full retail copy of Vista Ultimate (which is what is installed now) should only require a repair reinstallation.  It is probable that from a licensing standpoint you could just use the Product Key Updater function, but the nature of changing motherboards may require a reinstallation for all of the new hardware to be recognized and properly installed.

    If you decide to change to (for example) Home Premium, you will have to do the clean installation because you are changing the edition of the OS.

    If your existing installation were (for example) Home Premium, you could purchase the retail upgrade to Ultimate and not have to do a clean installation.

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 22, 2008 2:03 PM
  • Hi Stephen,

    You're welcome!

    I see the GA forum has "settled down" a bit now that GA has been on the street for over two years. :-)

    Regards,
    Dan
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 22, 2008 2:05 PM