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Cannot mount backup Failed with IOCTL_BACKUPREADER_MOUNT_VOLUME

Question
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Whenever I try and restore a file, I get the above message. I have posted a case at Connect, but have received no updated tech response so far. I have searched through similar reports here but have not seen a case like mine. I looked at the MountBackup.log in talq.zip and I think I have discovered the source of the error:
MountedRestoreHelper::CreateVolume() - Success with IOCTL_BACKUPREADER_CREATE_VOLUME, volumeID=0
OnProgress: UI progress = 80%
Driver transition (created RW volume) OK
Mounting Read/Write volume
MountedRestoreHelper::Mount() - Failed with IOCTL_BACKUPREADER_MOUNT_VOLUME IOCTL, 1006
ERROR: Mounting()
I have tried a number of things:
1. Uninstalled and reinstalled WHS Connector
2. Disabled firewall
3. There is no drive mapped to Z: Some time back I did have an NAS (which I no longer have) that was mapped to Z. But now I can map a drive there, if I wish.
4. Used Backup Cleanup and Database Repair to no effect.
5. Three is no space in my Administrator password. (password did not need to be changed)
My client is Vista Ultimate. I had been running WHS SP2, however I was told by Connector to install SP3 beta if I wanted further help. I have done so without effect. I have found that it is only on this one machine that I have the problem. I think the problem is related to that software driver that installs after you open the backup volume that is to be restored. So, I have tried deleting (through) the storage volume that is created and letting it be reinstalled. However, I have gotten no messages that ask for reinstallation.
Thanks in advance for any suggestions.Thursday, July 30, 2009 9:30 PM
All replies
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Whenever I try and restore a file, I get the above message. I have posted a case at Connect, but have received no updated tech response so far. I have searched through similar reports here but have not seen a case like mine. I looked at the MountBackup.log in talq.zip and I think I have discovered the source of the error:
MountedRestoreHelper::CreateVolume() - Success with IOCTL_BACKUPREADER_CREATE_VOLUME, volumeID=0
OnProgress: UI progress = 80%
Driver transition (created RW volume) OK
Mounting Read/Write volume
MountedRestoreHelper::Mount() - Failed with IOCTL_BACKUPREADER_MOUNT_VOLUME IOCTL, 1006
ERROR: Mounting()
I have tried a number of things:
1. Uninstalled and reinstalled WHS Connector
2. Disabled firewall
3. There is no drive mapped to Z: Some time back I did have an NAS (which I no longer have) that was mapped to Z. But now I can map a drive there, if I wish.
4. Used Backup Cleanup and Database Repair to no effect.
5. Three is no space in my Administrator password. (password did not need to be changed)
My client is Vista Ultimate. I had been running WHS SP2, however I was told by Connector to install SP3 beta if I wanted further help. I have done so without effect. I have found that it is only on this one machine that I have the problem. I think the problem is related to that software driver that installs after you open the backup volume that is to be restored. So, I have tried deleting (through) the storage volume that is created and letting it be reinstalled. However, I have gotten no messages that ask for reinstallation.
Thanks in advance for any suggestions.
Although it seems unlikely to help in your scenario, you might try runnng chkdsk /r on the hard drive in your client...Friday, July 31, 2009 4:58 AMModerator -
Well you were right . . . running chkdsk did not change anything. It seems clear that I am going to need MS tech support to resolve this. Unfortunately I have been left in limbo -- they have made no further replies. I asked if they were going to work with my issue or not, and no reply at all. This is really a horrible situation to be in. Thanks for your reply.Monday, August 3, 2009 7:16 PM
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Well you were right . . . running chkdsk did not change anything. It seems clear that I am going to need MS tech support to resolve this. Unfortunately I have been left in limbo -- they have made no further replies. I asked if they were going to work with my issue or not, and no reply at all. This is really a horrible situation to be in. Thanks for your reply.
Do you have another client you can try to restore from?Tuesday, August 4, 2009 4:13 AMModerator -
The issue is not the need the need to restore right now, but the need to have WHS working on my primary computer. Thanks for your reply.Thursday, August 6, 2009 7:46 PM