how to get selected case ids in workplace > cases view? RRS feed

  • Question

  • Hello, I'm in the process of adding batch case resolve functionality to my crm installation.  To support a different use case, I have js for the dashboard that gets the ids of user-selected records from a subgrid.  My dashboard js does this by referencing the name of the subgrid container which I can get by putting the form in design mode.

    I was hoping to use a similar approach through workplace > cases.  However, I added a new ribbon button at the incident homepage level and the button appears to be *disabled* by default. When I add a button to the ribbon, it's usually *enabled* by default. Is it expected behavior for CRM to disable custom buttons added to the incident homepage?

    Will I need to go with an alternative approach like maybe a "batch resolve case" dashboard whose only purpose is to support batch resolve case functionality? This approach would work but I was wondering if there's a more built-in, streamlined way to implement and provide this functionality in CRM?

    Thursday, February 20, 2014 2:32 AM