Hello, I'm in the process of adding batch case resolve functionality to my crm installation. To support a different use case, I have js for the dashboard that gets the ids of user-selected records from a subgrid. My dashboard js does this by
referencing the name of the subgrid container which I can get by putting the form in design mode.
I was hoping to use a similar approach through workplace > cases. However, I added a new ribbon button at the incident homepage level and the button appears to be *disabled* by default. When I add a button to the ribbon, it's usually *enabled* by default.
Is it expected behavior for CRM to disable custom buttons added to the incident homepage?
Will I need to go with an alternative approach like maybe a "batch resolve case" dashboard whose only purpose is to support batch resolve case functionality? This approach would work but I was wondering if there's a more built-in, streamlined way
to implement and provide this functionality in CRM?
