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WGA Installation hangs has to be cancelled but appears every restart RRS feed

  • Question

  • WGA installation hangs in processes after installation no CPU or I/O activity have to use task manager to terminate.

    Extremely irritating as process is for MS benefit NOT mine

    Please advise remediation

    Output from WGA diagnostic tool follows

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1BD2104F-DAC6-474D-B970-6BBDC47BBD6F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BD2104F-DAC6-474D-B970-6BBDC47BBD6F}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3421326931-1137052382-283991909</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Precision WorkStation 470    </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050518000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>5E7D39970184807D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Precision PWS470</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>28695B1E121D500</Val><Hash>X4VkCdxnxrhbBwSaYNqMCYm/vns=</Hash><Pid>72085-640-7815833-55515</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9F2C4BE4B6DC70E</Val><Hash>fF0qc0/dGdKOr8fUIm3gGwG7z/M=</Hash><Pid>81605-903-6393914-65268</Pid><PidType>1</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC0F:Dell Inc|1AC0F:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, April 3, 2009 10:30 PM

Answers

  • Hello Delluser,

    Since our "quick-fix" did not seem to correct the problem, may I suggest opening up a free, WGA tech support incident?  Please do so at this link:  http://support.microsoft.com/gethelp/default.aspx?content=ph;en-us;9860

    Could you do us a favor and report back with the final diagnosis and fix for your particlular situation?  Thanks in advance! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, April 8, 2009 6:11 PM
    Monday, April 6, 2009 3:06 AM

All replies

  • Hello Delluser,

    The mgadiag report is showing that your installations of Windows XP Pro, Visio Pro 2003 and Office Pro 2007 on your Dell Precision Workstation 470 computer are all *genuine* :-)

    I think if you follow the instructions to remove and reinstall WGA in this post http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/92c0a89a-1b21-4f4f-bcec-8ecca71a3410  that will take care of the situation.

    Please try it and post back to let us know if it worked for you.

    BTW, IMO Microsoft's Genuine Advantage program is indirectly of benefit to you.  Compared to legitimately acquired Windows, nongenuine installations of Windows are much more likely to have embedded malware that is ultimately designed to attack your system, so it stands to reason that the fewer nongenuine installations there are, the fewer attacking computers there are.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, April 4, 2009 3:53 AM
  • Hi ran through whole process the automated help didn't work so used manual at end of day no change still comes up


    Can I simply remove the install shield entries from start up I have validated via the MS site ?


    Let me know

    Thanks
    Sunday, April 5, 2009 1:41 AM
  • Hello Delluser,

    Since our "quick-fix" did not seem to correct the problem, may I suggest opening up a free, WGA tech support incident?  Please do so at this link:  http://support.microsoft.com/gethelp/default.aspx?content=ph;en-us;9860

    Could you do us a favor and report back with the final diagnosis and fix for your particlular situation?  Thanks in advance! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, April 8, 2009 6:11 PM
    Monday, April 6, 2009 3:06 AM
  • I contacted MS Support very helpful and resolved the issue. 

    I note the solution below (it was NOT necessary to specifically reinstall WGA the process appears to have finished okay on it's own)

    ----------------------------------------------------------------------------------

     

    Method 4: Perform Windows clean boot

    A Clean Boot will allow us to isolate any device drivers or programs that are loading at startup that may be causing a conflict. We can use a clean boot to see if the problem is caused by other applications.

     1. Click Start > click Run and then type msconfig > click OK to start the System Configuration Utility.

    2. Switch to "Services" tab 

    3. Check "Hide All Microsoft Services" and click Disable All button. 

    4. Click Apply and OK

    5. Reboot the computer

    6. When you see the message, choose "Don't show this message or launch the System Configuration Utility when Windows starts" and click OK.

    7. Now try installing the concerned updates.

     

    To Restart the system in Normal mode:

    1. Click Start > click Run and then type msconfig > click OK to start the System Configuration Utility.

    2. On the General tab, click Normal Startup.

    3. Click OK, and then click Restart.

    ------------------------------------------------------------------------------------
    A number of subsequent restarts did NOT cause the problem so all looks good 

     

    Wednesday, April 15, 2009 11:25 PM