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problems with windows 7 build 7601. I upgraded from Vista to Windows 7 via a purchase from store about a year ago. Now suddenly, I get that message RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-H46RR-JVQH8-CHH9H
    Windows Product Key Hash: dto4qdUadf5d5HPHWcefaWyJ3vo=
    Windows Product ID: 00359-034-0608761-85603
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {09C62343-7C69-4349-B51B-8F3278286109}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09C62343-7C69-4349-B51B-8F3278286109}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CHH9H</PKey><PID>00359-034-0608761-85603</PID><PIDType>5</PIDType><SID>S-1-5-21-3649902622-241181090-1707017565</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY464AA-ABA p6130y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.11   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090428000000.000000+000</Date></BIOS><HWID>A4F53807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:28:2011 13:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAEAAgACAAAABAABAAEAln0Qa7wfaFPAmDiFkrwEbTl6UH60v0wByjjWxw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      INFO   HPQOEM  SLIC-CPC
      NVHD   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Wednesday, September 28, 2011 10:07 PM

Answers

  • Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, September 30, 2011 7:49 PM
    • Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:16 PM
    Friday, September 30, 2011 12:35 PM
    Moderator

All replies

  • Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, September 30, 2011 7:49 PM
    • Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:16 PM
    Friday, September 30, 2011 12:35 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Microsoft Windows [Version 6.1.7601]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Copyright (c) 2009 Microsoft Corporation.  All rights reserv
    ed.
    'Copyright' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>Microsoft Windows [Version 6.1.7601]
    Access is denied.

    C:\Windows\system32>'Microsoft' is not recognized as an internal or external com
    mand,
    ''Microsoft'' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>operable program or batch file.
    'operable' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>Copyright (c) 2009 Microsoft Corporation
    .  All rights reserv
    'C:\Windows\system32' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>ed.
    'ed.' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>'Copyright' is not recognized as an internal or external com
    mand,
    ''Copyright'' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>operable program or batch file.
    'operable' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>
    The syntax of the command is incorrect.
    C:\Windows\system32>C:\Windows\system32>C:\Windows\system32>

    Saturday, October 1, 2011 1:18 AM
  • You're copy/pasting the wrong stuff!

    you need to copy the bold lines FROM MY POST to the Windows Command Prompt (not from the Prompt page!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 1, 2011 1:40 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, October 5, 2011 10:16 PM
  • DESCRIPTION:
            SC is a command line program used for communicating with the
            Service Control Manager and services.
    USAGE:
            sc <server> [command] [service name] <option1> <option2>...


            The option <server> has the form "\\ServerName"
            Further help on commands can be obtained by typing: "sc [command]"
            Commands:
              query-----------Queries the status for a service, or
                              enumerates the status for types of services.
              queryex---------Queries the extended status for a service, or
                              enumerates the status for types of services.
              start-----------Starts a service.
              pause-----------Sends a PAUSE control request to a service.
              interrogate-----Sends an INTERROGATE control request to a service.
              continue--------Sends a CONTINUE control request to a service.
              stop------------Sends a STOP request to a service.
              config----------Changes the configuration of a service (persistent).
              description-----Changes the description of a service.
              failure---------Changes the actions taken by a service upon failure.
              failureflag-----Changes the failure actions flag of a service.
              sidtype---------Changes the service SID type of a service.
              privs-----------Changes the required privileges of a service.
              qc--------------Queries the configuration information for a service.
              qdescription----Queries the description for a service.
              qfailure--------Queries the actions taken by a service upon failure.
              qfailureflag----Queries the failure actions flag of a service.
              qsidtype--------Queries the service SID type of a service.
              qprivs----------Queries the required privileges of a service.
              qtriggerinfo----Queries the trigger parameters of a service.
              qpreferrednode--Queries the preferred NUMA node of a service.
              delete----------Deletes a service (from the registry).
              create----------Creates a service. (adds it to the registry).
              control---------Sends a control to a service.
              sdshow----------Displays a service's security descriptor.
              sdset-----------Sets a service's security descriptor.
              showsid---------Displays the service SID string corresponding to an ar
    bitrary name.
              triggerinfo-----Configures the trigger parameters of a service.
              preferrednode---Sets the preferred NUMA node of a service.
              GetDisplayName--Gets the DisplayName for a service.
              GetKeyName------Gets the ServiceKeyName for a service.
              EnumDepend------Enumerates Service Dependencies.

            The following commands don't require a service name:
            sc <server> <command> <option>
              boot------------(ok | bad) Indicates whether the last boot should
                              be saved as the last-known-good boot configuration
              Lock------------Locks the Service Database
              QueryLock-------Queries the LockStatus for the SCManager Database
    EXAMPLE:
            sc start MyService

    Would you like to see help for the QUERY and QUERYEX commands? [ y | n ]:

     

    Thursday, October 6, 2011 9:29 PM
  • DESCRIPTION:
            SC is a command line program used for communicating with the
            Service Control Manager and services.
    USAGE:
            sc <server> [command] [service name] <option1> <option2>...


            The option <server> has the form "\\ServerName"
            Further help on commands can be obtained by typing: "sc [command]"
            Commands:
              query-----------Queries the status for a service, or
                              enumerates the status for types of services.
              queryex---------Queries the extended status for a service, or
                              enumerates the status for types of services.
              start-----------Starts a service.
              pause-----------Sends a PAUSE control request to a service.
              interrogate-----Sends an INTERROGATE control request to a service.
              continue--------Sends a CONTINUE control request to a service.
              stop------------Sends a STOP request to a service.
              config----------Changes the configuration of a service (persistent).
              description-----Changes the description of a service.
              failure---------Changes the actions taken by a service upon failure.
              failureflag-----Changes the failure actions flag of a service.
              sidtype---------Changes the service SID type of a service.
              privs-----------Changes the required privileges of a service.
              qc--------------Queries the configuration information for a service.
              qdescription----Queries the description for a service.
              qfailure--------Queries the actions taken by a service upon failure.
              qfailureflag----Queries the failure actions flag of a service.
              qsidtype--------Queries the service SID type of a service.
              qprivs----------Queries the required privileges of a service.
              qtriggerinfo----Queries the trigger parameters of a service.
              qpreferrednode--Queries the preferred NUMA node of a service.
              delete----------Deletes a service (from the registry).
              create----------Creates a service. (adds it to the registry).
              control---------Sends a control to a service.
              sdshow----------Displays a service's security descriptor.
              sdset-----------Sets a service's security descriptor.
              showsid---------Displays the service SID string corresponding to an ar
    bitrary name.
              triggerinfo-----Configures the trigger parameters of a service.
              preferrednode---Sets the preferred NUMA node of a service.
              GetDisplayName--Gets the DisplayName for a service.
              GetKeyName------Gets the ServiceKeyName for a service.
              EnumDepend------Enumerates Service Dependencies.

            The following commands don't require a service name:
            sc <server> <command> <option>
              boot------------(ok | bad) Indicates whether the last boot should
                              be saved as the last-known-good boot configuration
              Lock------------Locks the Service Database
              QueryLock-------Queries the LockStatus for the SCManager Database
    EXAMPLE:
            sc start MyService

    Would you like to see help for the QUERY and QUERYEX commands? [ y | n ]:

     

    Thursday, October 6, 2011 9:33 PM
  • "glass1916" wrote in message news:7d1c7c8e-8dc4-4b16-89c2-75c40226b22a...

     

    WHAT are you doing?
     
    No-one else to whom I posted those exact instructions has had any problem whatever – or at lest they came back with successful responses without requiring explanation.
     
    Can I suggest that you get a friend to assist you, as you seem to be having problems with cut-and-paste, and following instructions. One or the other I can deal with – but not both.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 7, 2011 10:03 AM
    Moderator