Answered by:
problems with windows 7 build 7601. I upgraded from Vista to Windows 7 via a purchase from store about a year ago. Now suddenly, I get that message

Question
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-H46RR-JVQH8-CHH9H
Windows Product Key Hash: dto4qdUadf5d5HPHWcefaWyJ3vo=
Windows Product ID: 00359-034-0608761-85603
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {09C62343-7C69-4349-B51B-8F3278286109}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{09C62343-7C69-4349-B51B-8F3278286109}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CHH9H</PKey><PID>00359-034-0608761-85603</PID><PIDType>5</PIDType><SID>S-1-5-21-3649902622-241181090-1707017565</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY464AA-ABA p6130y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.11 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090428000000.000000+000</Date></BIOS><HWID>A4F53807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2011 13:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEAAAABAAEAAgACAAAABAABAAEAln0Qa7wfaFPAmDiFkrwEbTl6UH60v0wByjjWxw==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
INFO HPQOEM SLIC-CPC
NVHD HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPCWednesday, September 28, 2011 10:07 PM
Answers
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Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
Highlight ALL the text in bold - select Copy
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >Paste
You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)
when complete, reboot.
Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.
Post back with a new MGADiag report, and the results of the above.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, September 30, 2011 7:49 PM
- Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:16 PM
Friday, September 30, 2011 12:35 PMModerator
All replies
-
Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
Highlight ALL the text in bold - select Copy
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >Paste
You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)
when complete, reboot.
Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.
Post back with a new MGADiag report, and the results of the above.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, September 30, 2011 7:49 PM
- Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:16 PM
Friday, September 30, 2011 12:35 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>Microsoft Windows [Version 6.1.7601]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>Copyright (c) 2009 Microsoft Corporation. All rights reserv
ed.
'Copyright' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>
C:\Windows\system32>C:\Windows\system32>Microsoft Windows [Version 6.1.7601]
Access is denied.C:\Windows\system32>'Microsoft' is not recognized as an internal or external com
mand,
''Microsoft'' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>
C:\Windows\system32>C:\Windows\system32>Copyright (c) 2009 Microsoft Corporation
. All rights reserv
'C:\Windows\system32' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>ed.
'ed.' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>'Copyright' is not recognized as an internal or external com
mand,
''Copyright'' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.C:\Windows\system32>
C:\Windows\system32>C:\Windows\system32>
The syntax of the command is incorrect.
C:\Windows\system32>C:\Windows\system32>C:\Windows\system32>Saturday, October 1, 2011 1:18 AM -
You're copy/pasting the wrong stuff!
you need to copy the bold lines FROM MY POST to the Windows Command Prompt (not from the Prompt page!)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, October 1, 2011 1:40 AMModerator -
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSWednesday, October 5, 2011 10:16 PM -
DESCRIPTION:
SC is a command line program used for communicating with the
Service Control Manager and services.
USAGE:
sc <server> [command] [service name] <option1> <option2>...
The option <server> has the form "\\ServerName"
Further help on commands can be obtained by typing: "sc [command]"
Commands:
query-----------Queries the status for a service, or
enumerates the status for types of services.
queryex---------Queries the extended status for a service, or
enumerates the status for types of services.
start-----------Starts a service.
pause-----------Sends a PAUSE control request to a service.
interrogate-----Sends an INTERROGATE control request to a service.
continue--------Sends a CONTINUE control request to a service.
stop------------Sends a STOP request to a service.
config----------Changes the configuration of a service (persistent).
description-----Changes the description of a service.
failure---------Changes the actions taken by a service upon failure.
failureflag-----Changes the failure actions flag of a service.
sidtype---------Changes the service SID type of a service.
privs-----------Changes the required privileges of a service.
qc--------------Queries the configuration information for a service.
qdescription----Queries the description for a service.
qfailure--------Queries the actions taken by a service upon failure.
qfailureflag----Queries the failure actions flag of a service.
qsidtype--------Queries the service SID type of a service.
qprivs----------Queries the required privileges of a service.
qtriggerinfo----Queries the trigger parameters of a service.
qpreferrednode--Queries the preferred NUMA node of a service.
delete----------Deletes a service (from the registry).
create----------Creates a service. (adds it to the registry).
control---------Sends a control to a service.
sdshow----------Displays a service's security descriptor.
sdset-----------Sets a service's security descriptor.
showsid---------Displays the service SID string corresponding to an ar
bitrary name.
triggerinfo-----Configures the trigger parameters of a service.
preferrednode---Sets the preferred NUMA node of a service.
GetDisplayName--Gets the DisplayName for a service.
GetKeyName------Gets the ServiceKeyName for a service.
EnumDepend------Enumerates Service Dependencies.The following commands don't require a service name:
sc <server> <command> <option>
boot------------(ok | bad) Indicates whether the last boot should
be saved as the last-known-good boot configuration
Lock------------Locks the Service Database
QueryLock-------Queries the LockStatus for the SCManager Database
EXAMPLE:
sc start MyServiceWould you like to see help for the QUERY and QUERYEX commands? [ y | n ]:
Thursday, October 6, 2011 9:29 PM -
DESCRIPTION:
SC is a command line program used for communicating with the
Service Control Manager and services.
USAGE:
sc <server> [command] [service name] <option1> <option2>...
The option <server> has the form "\\ServerName"
Further help on commands can be obtained by typing: "sc [command]"
Commands:
query-----------Queries the status for a service, or
enumerates the status for types of services.
queryex---------Queries the extended status for a service, or
enumerates the status for types of services.
start-----------Starts a service.
pause-----------Sends a PAUSE control request to a service.
interrogate-----Sends an INTERROGATE control request to a service.
continue--------Sends a CONTINUE control request to a service.
stop------------Sends a STOP request to a service.
config----------Changes the configuration of a service (persistent).
description-----Changes the description of a service.
failure---------Changes the actions taken by a service upon failure.
failureflag-----Changes the failure actions flag of a service.
sidtype---------Changes the service SID type of a service.
privs-----------Changes the required privileges of a service.
qc--------------Queries the configuration information for a service.
qdescription----Queries the description for a service.
qfailure--------Queries the actions taken by a service upon failure.
qfailureflag----Queries the failure actions flag of a service.
qsidtype--------Queries the service SID type of a service.
qprivs----------Queries the required privileges of a service.
qtriggerinfo----Queries the trigger parameters of a service.
qpreferrednode--Queries the preferred NUMA node of a service.
delete----------Deletes a service (from the registry).
create----------Creates a service. (adds it to the registry).
control---------Sends a control to a service.
sdshow----------Displays a service's security descriptor.
sdset-----------Sets a service's security descriptor.
showsid---------Displays the service SID string corresponding to an ar
bitrary name.
triggerinfo-----Configures the trigger parameters of a service.
preferrednode---Sets the preferred NUMA node of a service.
GetDisplayName--Gets the DisplayName for a service.
GetKeyName------Gets the ServiceKeyName for a service.
EnumDepend------Enumerates Service Dependencies.The following commands don't require a service name:
sc <server> <command> <option>
boot------------(ok | bad) Indicates whether the last boot should
be saved as the last-known-good boot configuration
Lock------------Locks the Service Database
QueryLock-------Queries the LockStatus for the SCManager Database
EXAMPLE:
sc start MyServiceWould you like to see help for the QUERY and QUERYEX commands? [ y | n ]:
Thursday, October 6, 2011 9:33 PM -
"glass1916" wrote in message news:7d1c7c8e-8dc4-4b16-89c2-75c40226b22a...WHAT are you doing?No-one else to whom I posted those exact instructions has had any problem whatever – or at lest they came back with successful responses without requiring explanation.Can I suggest that you get a friend to assist you, as you seem to be having problems with cut-and-paste, and following instructions. One or the other I can deal with – but not both.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, October 7, 2011 10:03 AMModerator