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vista says counterfeit RRS feed

  • Question

  • I bought a custom computer off Ebay. it came with vista ultimate. about a year after i bought it messages started popping up saying it might be counterfeit. now it makes my desktop background black and will not let me update and messages keep popping up about counterfeit stuff. i ran the diagnostics. here are the results.  any help would be great. Thanks!

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {B54B8734-DF83-48EE-A623-627DCB495E73}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B54B8734-DF83-48EE-A623-627DCB495E73}</UGUID><Version>1.7.0110.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-1989791486-2549007920-3289955489</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D945GCR_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CR94510J.86A.0037.2007.0103.1611</Version><SMBIOSVersion major="2" minor="4"/><Date>20070103000000.000000+000</Date></BIOS><HWID>2E313507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>49CD5CC27DCE500</Val><Hash>xHKBn7HFG2A+EOpZo80Nf7iH9Hc=</Hash><Pid>73931-640-1111287-57122</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-014-000002-00-1033-6001.0000-3062008
    Installation ID: 005005790511670375892460471465877530672530357032539860
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RP8F7
    License Status: Notification
    Notification Reason: 0xC004F031.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAJJSc9Y4DiF+W30jkqnYwjPKR8vS+qT1ttEisVjdl7Ds=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         D945GCR
      FACP            INTEL         D945GCR
      HPET            INTEL         D945GCR
      MCFG            INTEL         D945GCR
      WDDT            INTEL         D945GCR
      ASF!            INTEL         D945GCR


    Saturday, November 1, 2008 10:44 PM

Answers

  • Hello Oliver,


     Hello Oliver,

    Thank you for visiting the Genuine Advantage forum. Unfortunately it appears the installed Vista is non-genuine.  Please use your favorite search engine and perform a search for 6CDQM-RV23K-RP8F7. You will notice there are several hits for this product key.  Have you contacted EBay and/or PayPal regarding this problem? Where PayPal is an EBay company, both websites are separate. Both websites will want to be contacted regarding your transaction to work with you. Where we are not aware of their exact process, we do recommend you looking into PayPal’s Resolution Center if you used PayPal to pay for your transaction. 

    Please answer the following questions. We do appreciate your post and help. 

    Tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    Next, please fill out a Piracy Report located here:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Then, please respond here with the following information so that I may follow up with our department.

    ·         Was this an individual or an actual business selling the product on EBay?

    ·          Did you receive the original software media disc, proper packaging and COA with the purchase?

    ·          Research and see if the person has an actual store front as well verses selling as an individual. Next please try and see if he has sold other Microsoft Windows. Maybe he has a high negative feedback. Maybe other people have filed against this customer already. 

    ·         Please provide EBay Alias contact information and direct EBay link where you purchased the product to us.

    ·         Please post the auction number for what you bought on eBay.

    ·         Send the information to: oc-forums@live.com

    ·         Then post back here letting me know you have sent the requested information to the above email address.

    ·         Please provide us with answers and any other information which may be helpful.

    Thank you for visiting the Genuine Advantage program forum.



    Stephen Holm, MS
    WGA Forum Manager



    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 6, 2008 6:42 PM
    Thursday, November 6, 2008 6:42 PM