Answered by:
Windows 7 build 7601 not genuine error message after Norton 360 liveupdate

Question
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I built this computer 6 months ago. I bought an OEM Microsoft Windows 7 Home Edition from Staples. It have the receipt and the original box. After running live update on Norton 360 today and rebooting, I received the "Windows 7 build 7602 not genuine" error message. Below please find the MGA Diagnostic Tool report and let me know what you think:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3WD8X-BDVCG-JM8G4
Windows Product Key Hash: sB1gThHNdGiY8txOchbuyYX/J40=
Windows Product ID: 00359-OEM-8703737-36389
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {80FF0101-3780-45D5-A293-463C450749E7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80FF0101-3780-45D5-A293-463C450749E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JM8G4</PKey><PID>00359-OEM-8703737-36389</PID><PIDType>3</PIDType><SID>S-1-5-21-2853359614-4040915824-2538764586</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20120511000000.000000+000</Date></BIOS><HWID>CA103807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-037-336389-02-1033-7601.0000-0552013
Installation ID: 019843384852120385255095568785821674868766449321611724
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JM8G4
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/24/2013 6:46:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2013 18:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQADAAAAAgABAAEAyksclzTmEsJy7kY8esvuFoJM9qhHVSqxBB2WYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
MATS ALASKA A M I
Monday, February 25, 2013 12:08 AM
Answers
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Thanks Noel.
I was fortunate enough to have backed up the computer the night before, so I just went back to the back-up version.
- Proposed as answer by Noel D PatonModerator Saturday, March 2, 2013 8:31 AM
- Marked as answer by Noel D PatonModerator Saturday, March 9, 2013 11:06 AM
Friday, March 1, 2013 3:32 PM
All replies
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There are no problems in your report - are you still seeing the notifications? Do they come and go?
It's not unusual for systems with Norton installed to show as non-genuine - Norton seems to be particularly prone to causing race conditions by blocking access to critical files sufficiently for the Software Protection Service to start screaming. Usually it settles down.
What other AVs have been installed on this system?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Tuesday, February 26, 2013 10:26 AM
Monday, February 25, 2013 9:49 AMModerator -
Thanks Noel.
I was fortunate enough to have backed up the computer the night before, so I just went back to the back-up version.
- Proposed as answer by Noel D PatonModerator Saturday, March 2, 2013 8:31 AM
- Marked as answer by Noel D PatonModerator Saturday, March 9, 2013 11:06 AM
Friday, March 1, 2013 3:32 PM