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Black desktop and "Windows is not genuine" message, build 6002 (after installing updates). RRS feed

  • Question

  • Hi there,
    Have looked at many forum replies and cannot seem to get my mothers computer to work. Sorry if I am rehashing anything already answered.
    A few months ago my mother completed a set of updates on her laptop (vista did this automatically for her) but the next time we turned on the laptop it said that we had to reinstall windows. We bought this laptop from a leading electrical store and windows was already loaded onto the computer so we have no disc(s) other than the recovery discs that we made ourselves.
    I have tried system recoveries and "Vista's Licensing Store" suggestions via cmd.exe as recommended in previous answers but nothing seems to help (I could very possibly not understand them fully). When we turn on the laptop it asks us to "Activate Windows now" but we have had this laptop for years now and know that OS is genuine. I have tried activating via this step and it has only recently allowed us to enter the product key after using the vista licensing store steps (it claimed that an unauthorised change was made to windows). After typing in the product key to activate again, it says 'windows activation error' with the error code 0x8004FC12. It also says that help and support is not able to start and we are not able to connect to the internet or access files as normal on this laptop. It seems to have allowed me to copy files to discs and memory sticks in an attempt to save my mother's data but we really don't want to have to wipe the computer. The desktop claims that our copy of windows is not genuine with the message "Build 6002, This copy of Windows is not genuine". The desktop appears black and many normal functions seem to be hindered.
    It also pops up with an alert saying that the computer failed to connect to a windows service (I think) after loading.
    The laptop is an Advent with Windows Vista Home Premium.
    Any assistance in this matter would be greatly appreciated. We are currently both sharing this (my) laptop and we would love to be able to do something for hers.
    Kind Regards,
    Emma.

    Also just tried cmd.exe sfc /scannow and came back with "Protection did not find any integrity violations."
    Since playing about with the product key (which wasn't accepted) it actually no longer claims that our copy of windows is not genuine and I was even able to change my desktop from black to a normal background but I still can't connect to the internet ("The dependency service or group has failed to start") and I've no idea if I've actually managed to resolve anything.
    • Moved by Carey FrischMVP, Moderator Wednesday, December 15, 2010 2:05 PM Moved to proper forum category (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Wednesday, December 15, 2010 12:59 PM

Answers

  • "Emma89" wrote in message news:6a426f16-d0ce-447c-be80-3e7347d77d67...
    Hi there,
    Never even thought about that as my mother's programs weren't working before today but I must have done something! Thanks.

    Here is the diagnostic. Looks like it's just the internet connection that's the problem now (I hope!)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-FFK9R-K4MC4-W4GJF

    Windows Product Key Hash: VaOgPd4v718q61Z3bBrKxee45iw=

    Windows Product ID: 89578-OEM-7218665-36259

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    Licensing Data-->

    Partial Product Key: W4GJF

    License Status: Initial grace period

    Time remaining: 43140 minute(s) (29 day(s))

     

     

     


    Your mother's computer is not activated (yet) - from the above, it appears as if the system has just been reinstalled- or you've just attempted to change the Product Key from the default to the one on the COA Sticker?
    I suggest that you repost your problems with network connection to the Vista Repair Answers forum, who can help you more than we can - if you have problems with Activation after that, repeat the MGADiag report, and post back here.
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 11:02 PM
    Wednesday, December 15, 2010 8:00 PM
    Moderator

All replies

  • "Emma89" wrote in message news:ca5f3a2b-27e2-4251-b865-0f98d8849d7b...
    Hi there,
    Have looked at many forum replies and cannot seem to get my mothers computer to work. Sorry if I am rehashing anything already answered.
    A few months ago my mother completed a set of updates on her laptop (vista did this automatically for her) but the next time we turned on the laptop it said that we had to reinstall windows. We bought this laptop from a leading electrical store and windows was already loaded onto the computer so we have no disc(s) other than the recovery discs that we made ourselves.
    I have tried system recoveries and "Vista's Licensing Store" suggestions via cmd.exe as recommended in previous answers but nothing seems to help (I could very possibly not understand them fully). When we turn on the laptop it asks us to "Activate Windows now" but we have had this laptop for years now and know that OS is genuine. I have tried activating via this step and it has only recently allowed us to enter the product key after using the vista licensing store steps (it claimed that an unauthorised change was made to windows). After typing in the product key to activate again, it says 'windows activation error' with the error code 0x8004FC12. It also says that help and support is not able to start and we are not able to connect to the internet or access files as normal on this laptop. It seems to have allowed me to copy files to discs and memory sticks in an attempt to save my mother's data but we really don't want to have to wipe the computer. The desktop claims that our copy of windows is not genuine with the message "Build 6002, This copy of Windows is not genuine". The desktop appears black and many normal functions seem to be hindered.
    It also pops up with an alert saying that the computer failed to connect to a windows service (I think) after loading.
    The laptop is an Advent with Windows Vista Home Premium.
    Any assistance in this matter would be greatly appreciated. We are currently both sharing this (my) laptop and we would love to be able to do something for hers.
    Kind Regards,
    Emma.

    MODS: Please move this thread to the Vista Genuine forum.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 1:43 PM
    Moderator
  • (Sorry for placing in wrong forum).
    Unfortunately my mother's computer will not connect to the internet because of this problem so I don't think that I'd be able to source that diagnostic tool?
    Emma.
    Wednesday, December 15, 2010 1:49 PM
  • "Emma89" wrote in message news:85d93f2e-9f22-4187-a5f5-13159c92a5a5...
    (Sorry for placing in wrong forum).
    Unfortunately my mother's computer will not connect to the internet because of this problem so I don't think that I'd be able to source that diagnostic tool?
    Emma.

    You can copy it to either floppy, CD or USB stick from your own PC, and run it from there, and then paste the report into Notepad, and copy it back.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 1:54 PM
    Moderator
  • Hi there,
    Never even thought about that as my mother's programs weren't working before today but I must have done something! Thanks.

    Here is the diagnostic. Looks like it's just the internet connection that's the problem now (I hope!)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-FFK9R-K4MC4-W4GJF

    Windows Product Key Hash: VaOgPd4v718q61Z3bBrKxee45iw=

    Windows Product ID: 89578-OEM-7218665-36259

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {D160A47E-CDA5-4719-8BA5-3E44B387C3ED}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100608-0458

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D160A47E-CDA5-4719-8BA5-3E44B387C3ED}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W4GJF</PKey><PID>89578-OEM-7218665-36259</PID><PIDType>8</PIDType><SID>S-1-5-21-1302638823-2613102858-2234620615</SID><SYSTEM><Manufacturer>DIXONSXP                           </Manufacturer><Model>DIXONSXP                           </Model></SYSTEM><BIOS><Manufacturer>OEM</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20071009000000.000000+000</Date></BIOS><HWID>8E333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00144-186-636259-02-2057-6002.0000-3492010

    Installation ID: 061823061251442744415796681046984392004314552051015872

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: W4GJF

    License Status: Initial grace period

    Time remaining: 43140 minute(s) (29 day(s))

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJTa5DzPHHeMpr7BAKIQ6fDp8vR0Jr5CrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name             OEMID Value      OEMTableID Value

      APIC                                    PTLTD                                    APIC 

      FACP                                   SiS                          671MX  

      MCFG                                  PTLTD                     MCFG 

      SLIC                                    DSGLTD                               DSGVISTA

      SLIC                                    DSGLTD                               DSGVISTA

      SSDT                                    PmRef                   Cpu0Tst

      SSDT                                    PmRef                   Cpu0Tst

      SSDT                                    PmRef                   Cpu0Tst

     

     

    Wednesday, December 15, 2010 2:50 PM
  • "Emma89" wrote in message news:6a426f16-d0ce-447c-be80-3e7347d77d67...
    Hi there,
    Never even thought about that as my mother's programs weren't working before today but I must have done something! Thanks.

    Here is the diagnostic. Looks like it's just the internet connection that's the problem now (I hope!)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-FFK9R-K4MC4-W4GJF

    Windows Product Key Hash: VaOgPd4v718q61Z3bBrKxee45iw=

    Windows Product ID: 89578-OEM-7218665-36259

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    Licensing Data-->

    Partial Product Key: W4GJF

    License Status: Initial grace period

    Time remaining: 43140 minute(s) (29 day(s))

     

     

     


    Your mother's computer is not activated (yet) - from the above, it appears as if the system has just been reinstalled- or you've just attempted to change the Product Key from the default to the one on the COA Sticker?
    I suggest that you repost your problems with network connection to the Vista Repair Answers forum, who can help you more than we can - if you have problems with Activation after that, repeat the MGADiag report, and post back here.
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 11:02 PM
    Wednesday, December 15, 2010 8:00 PM
    Moderator