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Win7 x64 WGA validation, software licensing service refuses to start RRS feed

  • Question

  • Ok, this has got me beat and none of the forum answers I have found have helped me with a solution. I'm cross-posting this here because it seems that there's a few more inhabitants here, including WGA specialists/engineers.

    Brand new Win7 Ultimate x64 install, WGA has failed. Software licensing service refuses to start, either via command line. Returns error code of 0x80070427, service has not been started. No change in result if attempting to start via Services MMC.

    System restore performed when issue first appeared this morning to take it back to a point where issue wasn't occuring, but no change.

    As a consequence, unable to run updates for Microsoft Security Essentials, and IE8 will crash at random. Windows Update will also fail, returning error code of 8024402C - Windows Update encountered an unknown error.

    This is basically doing my head in, and from reading technet and other MS forums this isn't an isolated problem. I can't understand how MS could go gold on this product when one of the core technologies necessary to ensure valid paid use of the product fails so badly. Really appreciate any help on this one, usual requsite log files below.

    Control Panel\System and Security\System will not display windows activation information. and instead displays following:

    Status Not Available
    Product ID: Not Available

    Error logs spit out following:

    Log Name:      Application
    Source:        Application Error
    Date:          18/11/2009 5:57:09 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      simmer
    Description:
    Faulting application name: sppsvc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd93c
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x40000015
    Fault offset: 0x000000000000a73c
    Faulting process id: 0xe2c
    Faulting application start time: 0x01ca67d0e916ee89
    Faulting application path: C:\Windows\system32\sppsvc.exe
    Faulting module path: unknown
    Report Id: 26c5dac9-d3c4-11de-a227-002215361028
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-17T21:57:09.000000000Z" />
        <EventRecordID>3041</EventRecordID>
        <Channel>Application</Channel>
        <Computer>simmer</Computer>
        <Security />
      </System>
      <EventData>
        <Data>sppsvc.exe</Data>
        <Data>6.1.7600.16385</Data>
        <Data>4a5bd93c</Data>
        <Data>unknown</Data>
        <Data>0.0.0.0</Data>
        <Data>00000000</Data>
        <Data>40000015</Data>
        <Data>000000000000a73c</Data>
        <Data>e2c</Data>
        <Data>01ca67d0e916ee89</Data>
        <Data>C:\Windows\system32\sppsvc.exe</Data>
        <Data>unknown</Data>
        <Data>26c5dac9-d3c4-11de-a227-002215361028</Data>
      </EventData>
    </Event>

    WGA diagnostic tool spits out following, confirming that license is genuine.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-9C2T2-HWMC8-4XHPJ
    Windows Product Key Hash: OsASK5QiHx7Rg4k3dojrk33aKu8=
    Windows Product ID: 00426-065-0321251-86500
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5DA248F7-8C81-4DB9-B02E-665C9C04EEC5}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5DA248F7-8C81-4DB9-B02E-665C9C04EEC5}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XHPJ</PKey><PID>00426-065-0321251-86500</PID><PIDType>5</PIDType><SID>S-1-5-21-1127061066-4148130695-4104734764</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080616000000.000000+000</Date></BIOS><HWID>6CDC3207018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAln1wy9prmMcIhQQhZFvu4hrNIgJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR
      SSDT            DpgPmm        CpuPm
    Tuesday, November 17, 2009 10:19 PM

Answers

  • Hello thewinchester_au,

      I was able to look up the error code (0x80070427) you get when trying to start the Service by command line and it translates to error message "The service process could not connect to the service controller."

      Unfortunately, even though the service, itself, is part of Windows 7's Activation and Authentication sub-system, the process for starting and stopping Services is a core Windows system which I don't have very much knowledge or visibility into.  The Error Message "The service process could not connect to the service controller." pretty much confirms the issue is occurring outside Activation and Authenication and that the Non-Genuine issue is a side effect of that issue.

      The only resorces I can suggest (that you haven't already tried) would be to Window 7 support at http://support.microsoft.com. Your copy of Windows 7 is Retail, so you may still be within the Free Support time period that is provided for retail Windows.

    Very sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 19, 2009 6:44 PM
    Thursday, November 19, 2009 6:41 PM

All replies

  • Hello thewinchester_au,

      I was able to look up the error code (0x80070427) you get when trying to start the Service by command line and it translates to error message "The service process could not connect to the service controller."

      Unfortunately, even though the service, itself, is part of Windows 7's Activation and Authentication sub-system, the process for starting and stopping Services is a core Windows system which I don't have very much knowledge or visibility into.  The Error Message "The service process could not connect to the service controller." pretty much confirms the issue is occurring outside Activation and Authenication and that the Non-Genuine issue is a side effect of that issue.

      The only resorces I can suggest (that you haven't already tried) would be to Window 7 support at http://support.microsoft.com. Your copy of Windows 7 is Retail, so you may still be within the Free Support time period that is provided for retail Windows.

    Very sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 19, 2009 6:44 PM
    Thursday, November 19, 2009 6:41 PM
  • On a side note, could you direct me to the other area, that you mentioned, that you found others having this issue? I would like to read up on it.

    Thank you,
    Darin
    Thursday, November 19, 2009 6:44 PM