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Is my Windows 7 software counterfeit? RRS feed

  • Question

  • Hi,

    I am concerned that I have been scammed but would like a second opinion. Windows has been running fine since a fresh install of an OEM disc in May. Then recently starting display warnings about not genuine copy etc so I tried to activate my Windows 7 via the phone service but was told it isn't genuine and I should contact the seller. Problem is they have stopped trading through the well know auction site where I bought it and now can't get hold of them. And can't get my money back either.

    So expecting the inevitable, perhaps you could check out my MGADiag tool results - this is for Windows 7 Home Premium 64bit:

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-3C3GQ-K2PJD-BYVDM
    Windows Product Key Hash: Doz/vbF8sAxQIBPGn0T9wLyRTdw=
    Windows Product ID: 00359-231-0652951-06912
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B9E9A3D9-2C01-4CBD-B949-2FECDEFCE9C7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9E9A3D9-2C01-4CBD-B949-2FECDEFCE9C7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BYVDM</PKey><PID>00359-231-0652951-06912</PID><PIDType>5</PIDType><SID>S-1-5-21-4149940294-2033330069-758283453</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>EK335AA-ABU SR1619UK GB540</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.33</Version><SMBIOSVersion major="2" minor="4"/><Date>20050817000000.000000+000</Date></BIOS><HWID>9B5D3807018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>FF04BD64B73586</Val><Hash>i7CBK8a0vws/9ZIb1oADCX/oaek=</Hash><Pid>89388-707-2233911-65379</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ee4e1629-bcdc-4b42-a68f-b92e135f78d7
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00212-231-065295-00-2057-7601.0000-2452014
    Installation ID: 017414977564678894196865521051771814202865069700160225
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BYVDM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 02/09/2014 20:38:15

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:2:2014 08:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GGSfS6FXj+Wx1ACRGv4Y5QQrmgYpwzF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP-CPC AWRDACPI
      FACP HP-CPC AWRDACPI
      SRAT HP-CPC HAMMER  
      SSDT HP-CPC POWERNOW
      MCFG HP-CPC AWRDACPI
    Thanks for you help.

    Tuesday, September 2, 2014 7:49 PM

Answers

  • Unfortunately, your installed copy of Windows 7 Home Premium was pirated from a not-for-resale MSDN Subscription account.  You will need to purchase a genuine version and update the product key.

    Carey Frisch

    Wednesday, September 3, 2014 12:07 AM
    Moderator

All replies

  • Unfortunately, your installed copy of Windows 7 Home Premium was pirated from a not-for-resale MSDN Subscription account.  You will need to purchase a genuine version and update the product key.

    Carey Frisch

    Wednesday, September 3, 2014 12:07 AM
    Moderator
  • Thanks Carey - at least I know now.

    Personally I think ebay and Paypal are responsible for allowing these scammers to trade on their website. But that won't help me get my money back past the 45 day cut off. You live and learn.

    I have seen replies on here say that an OEM resale Disc will never work but there are plenty of OEMs for sale on there even now from firms which seem to stick around and have plenty of good feedback in the UK. Seems a minefield for those of us who can't afford the full retail version.

    Thanks again. 

    Wednesday, September 3, 2014 7:44 AM
  • There are plenty of reputable companies selling genuine OEM System Builder copies of Windows 7 in the UK -

    www.dabs.com

    www.scan.co.uk

    www.ebuyer.co.uk

    etc., etc..

    The problem arises because MS stopped selling Win7 Retail versions the day that Win8 was released - and there had already been a huge market in counterfeit Retail copies, despite everything that MS tried to do to stamp it out, including effectively cutting off a lot of smaller companies from access to support materials.

    It's still worth attempting to go back to the vendor (if they still exist) and demanding a refund on pain of legal investigation - you never know what may happen!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 3, 2014 8:41 PM
    Moderator