Elevate America Voucher Code Length too Long for Input Field? RRS feed

  • Question

  • Hi,

    I'm going to be working on the Microsoft Applications Specialist (2007) MCAS course starting with Excel 2007 (77-602). I have an Elevate America Voucher and the issue I'm having is that my access code is 19 characters long (e.g. XXXX-XXXX-XXXX-XXXX) and on the access code entry page (https://www.microsoftelearning.com/eLearning/enterCode.aspx) the input field is limiting my entry to 18 characters, causing my access code to be invalid because I cannot input the last character. I've tried typing the code into another program and copy/pasting it into the input field and again, it limits the entry to the first 18 characters.

    Is this an issue with my browser (I'm using IE 7), a newly introduced bug (I've talked to people who have recently activated their code), or am I putting the code into the wrong page? I've tried putting the voucher code into the shopping cart page for course training, and there it allows all 19 characters, but tells me it's an invalid code, so I assume that the shopping cart page isn't the correct place for the Elevate America Voucher access code.

    Thank you in advance for responses.

    Monday, April 20, 2009 7:22 PM


  • Hi Micah,

    Please contact Alicia at learnmgr@microsoft.com to discuss this issue further and she will be happy to put you in touch with the team that supports this issue.


    SachinW Tier 2 Application Support Server and Tools Online Engineering Live Services Team
    • Marked as answer by SachinW Wednesday, May 20, 2009 9:03 AM
    Tuesday, April 21, 2009 5:08 AM