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Error while opening an entity record RRS feed

  • Question

  • Hello,

    We have a CRM 2015 Update Online Rollup-1 organization. Two of the system admins are getting "Record is unavailable" error when they try to view account records. Not all users get this error. We have deleted a custom account form which seems to have started this error. Following is error log file.

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #68628026Detail: 
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #68628026</Message>
    <Timestamp>2015-10-20T19:03:07.4791537Z</Timestamp>
    <InnerFault>
    <ErrorCode>-2147220969</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>systemform With Id = d58e7302-6637-40d0-97bf-93159bcef5ad Does Not Exist</Message>
    <Timestamp>2015-10-20T19:03:07.4791537Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
    </InnerFault>
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

    Please help me solving this issue. Thanks in advance for your help.

     

    Monday, October 26, 2015 7:29 AM

All replies

  • Hello,

    I would suggest to get in touch with Microsoft Support and open a ticket.


    Dynamics CRM MVP
    My blog

    Monday, October 26, 2015 7:39 AM
    Moderator