Thanks for clarifying the situation, Jorge.
Every time you install OneCare it is a trial mode. You then activate with the LiveID for your subscription. If you activated and paid for a subscription from within OneCare and it never reflected that your subscription was active in OneCare, then something may have blocked the receipt of the subscription information. If you are then trying to subscribe from within OneCare, and you use a different LiveID, it will ask for payment information.
At this point, I suggest that you uninstall OneCare, use the cleanup tool -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
and then reinstall OneCare from http://onecare.live.com
Since you can see the active subscription at http://billing.microsoft.com - use that LiveID to activate your reinstalled OneCare using the subscribe link in OneCare. If it still does not recognize your subscription and you provided the correct LiveID, then you should contact support for help as your reinstall will expire in 15 days until you activate.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Support will be via email, but you can request the phone number when you provide your subscription LiveID in your support form. If you have trouble reaching support still, please send me an email at
sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste a link to the post to which you are replying. I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.
-steve
Installing Live One Care
