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Service Calendar time zone on pop-up windows RRS feed

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    When I look the pop up windows when you place the mouse on top of one service activity you see the date and time. For some reason it won't show the same as the one when we go inside the service activity.

    Where can we change, I assume, the time zone for that pop-up.

    Monday, March 21, 2011 2:23 PM

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    It seems to be resolve now.

    Probably an update resolve it.

    Thanks.

    Planit Canada CRM Online

    • Marked as answer by Martin Perron Sunday, August 26, 2012 1:03 PM
    Sunday, August 26, 2012 1:02 PM

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    Please I would like to know what is happening with this.

    http://screencast.com/t/MG5ORhCkb

    Thank you all.

    Wednesday, March 23, 2011 12:59 PM
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    Wow; I can't believe I've not come across this before.  I've just tinkered with the applicable settings, the results of which appear to be as follows:

    • The Date/Time that you see when you hover over the Service Activity uses the Time Zone of the User that created the Service Activity at the time the Service Activity was created
    • The Date/Time that you see when you open the Service Activity is offset by your current Time Zone

    You can change your Time Zone in the main CRM menu in 'Tools' / 'Options' / 'Time Zone'

    --pogo (pat)
    Thursday, March 24, 2011 12:02 AM
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    I look into the new CRM and I see the date and time tab but nothing about time zone.

    If you can give me a screen shot to where to look at.

    Will be appreciated.

    Thanks.

    Thursday, March 24, 2011 1:02 PM
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    I didn't notice until just now that you're using what looks like CRM 2011, but the screen (for me) looks exactly the same.  To open Personal Options:

    The opening General Tab:

    --pogo (pat)
    Thursday, March 24, 2011 11:27 PM
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    This is what I got with my screen

    http://screencast.com/t/9elryMS6s8

    I'm administrator rights in CRM.

    Friday, March 25, 2011 1:30 PM
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    If you have the CRM Client for Outlook installed, close Outlook then open CRM in a browser window and change your personal options.  The time zone setting will not display with the Outlook client running.
    sbb
    Friday, March 25, 2011 2:08 PM
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    Just to clarify a little, the time zone setting from the Web browser will display but you have to use a slightly different URL to access CRM from the Web browser.  The URL can not be the same as what you have configured for the Outlook Client.  the reason is that when you open Outlook with the CRM Outlook Client loaded, a session cookie is set.  If you open the Web browser it then references the session cookie set by the Outlook Client and displays in the Web browser what you see in the Outlook Client.  The solution is to get a different session cookie.  You can do this by using a different URL. Example:

    URL for CRM Outlook Client - http://crmServerName

    URL for Web Browser - http://crmServerName.domainName.local/loader.aspx

    Regards, Donna

    Friday, April 1, 2011 1:02 AM
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    I tried the web page above but we are not install on our own server. We are CRM online.

    All time zones are set correctly.

    It is really only when we place our mouse into the service calendar on top of a service activity. The time that show up are offset by a value. As soon as we go inside of the service activity it show up right. We are in different time zone but If I do that with my service activity that is create in the same time zone of the scheduler it stills wrong when I place my mouse on it.

     

    • Marked as answer by Martin Perron Sunday, August 26, 2012 1:02 PM
    • Unmarked as answer by Martin Perron Sunday, August 26, 2012 1:03 PM
    Friday, September 9, 2011 7:18 PM
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    It seems to be resolve now.

    Probably an update resolve it.

    Thanks.

    Planit Canada CRM Online

    • Marked as answer by Martin Perron Sunday, August 26, 2012 1:03 PM
    Sunday, August 26, 2012 1:02 PM