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my valadation key RRS feed

  • Question

  • i do not have my valadation key, i bought this laptop 2nd hand from a family friend, my xp worked fine when i got it, i tried to update my media player, and it came up sayin this is not a genuine copy. i do not have any stickers on the bottom of my laptop and also i do not have a xp disk as it came with it built in2 it. please help me.
    Sunday, July 15, 2007 7:17 PM

Answers

  • How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us

    Sunday, July 15, 2007 8:30 PM
    Moderator
  • Struthers 1988,

     

    Unfortunately you may have a problem because you do not have the COA sticker on the bottom of your system.  First I would contact the family friend and ask them if they have any of the original information which came with the laptop. There may be a COA with the information. Usually, COAs are placed on the bottom of the laptop by the manufacuturer. Next I would contact the customer service section of the laptop manufacturer. Ask them for the reinstallation media for the laptop. Hope this additional information provides more assistance. 

     

     

    Stephen Holm, MS

     

    Tuesday, July 17, 2007 6:12 PM

All replies

  • How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us

    Sunday, July 15, 2007 8:30 PM
    Moderator
  • Struthers 1988,

     

    Unfortunately you may have a problem because you do not have the COA sticker on the bottom of your system.  First I would contact the family friend and ask them if they have any of the original information which came with the laptop. There may be a COA with the information. Usually, COAs are placed on the bottom of the laptop by the manufacuturer. Next I would contact the customer service section of the laptop manufacturer. Ask them for the reinstallation media for the laptop. Hope this additional information provides more assistance. 

     

     

    Stephen Holm, MS

     

    Tuesday, July 17, 2007 6:12 PM
  • Struthers1988,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

     

    Skip Step2 as you already posted there is no CoA affixed to the computer.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, July 19, 2007 3:30 PM