Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Validation completes, but the popups and watermarks are still there, help? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have a genuine version of Windows Vista Home and a Genuine Version of Microsoft Office 2007 installed on my computer. Yesterday, I got a popup when I logged in that said I might be a victim of software counterfeiting. I clicked on the link, "Go online and resolve now", and it took me to the Microsoft Windows validation web page. After a few seconds, the screen refreshed and it said Validation complete.

    Now, however, I still have the popup that won't let me run any non-microsoft software and a watermark in the lower right corner of my desktop that displays you copy of Windows is not genuine and build 6000, etc....

    What can I do to get rid of the popups and watermark? My WGADIAG is below:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F5185921-16CF-4476-AF48-B1EBEEEF3020}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F5185921-16CF-4476-AF48-B1EBEEEF3020}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1511157173-2778566814-3594101867</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N SLI ACPI BIOS Revision 0802</Version><SMBIOSVersion major="2" minor="4"/><Date>20080416000000.000000+000</Date></BIOS><HWID>3B303507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4908163F378AF78</Val><Hash>BmsYOiNMRB0HtAt7/VUrq+hZtFg=</Hash><Pid>81605-956-5452032-65267</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Friday, August 15, 2008 7:39 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Glad to hear the Non-Genuine related issue is resolved.  But I am unsure if I understand about the Activation part.


    In your Diagnostic Report shows "Windows License Type: OEM SLP".  Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used in situations where the OEM SLP key stops working, for whatever reason. The key must be manually activated, and you must Activate by Phone.

      So, your Vista (using the OEM SLP key), should self-activate. If it doesn't, change the Product Key to the COA SLP key and then Activate by Phone.

    Thanks,
    Darin

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, August 18, 2008 8:15 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Xerelin,

    Your Vista is Genuine and I see no other Activation or Validation issues in your Diagnostic Report.  It sounds like Vista did go into a Non-genuine state, at some point, but returned to Genuine.  My guess would be that at Bootup, while all the startup programs launched, a random error may have occured that triggered a momentary switch to non-genuine but most likely Vista corrected itself and switched right back to Genuine
     
      Unfortunatly, when Vista goes into a Non-Genuine state, it can take up to two reboots for all the systems to reset back to Genuine.  Would you reboot a few times and see if the pop-up and the error text, on your desktop, disappears.  

    Thank you,
    Darin Smith
    WGA Forum Manager
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 15, 2008 10:06 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Ok, after the reboots the popups went away and the watermark is gone, but if I go to the system screen. (Right-click on Computer) it still says I only have 2 days until aoutomatic activation and it locks up my computer. Will it actually do this, and if it will, how do I stop it? Thanks

    - Xer
    Saturday, August 16, 2008 12:01 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Glad to hear the Non-Genuine related issue is resolved.  But I am unsure if I understand about the Activation part.


    In your Diagnostic Report shows "Windows License Type: OEM SLP".  Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used in situations where the OEM SLP key stops working, for whatever reason. The key must be manually activated, and you must Activate by Phone.

      So, your Vista (using the OEM SLP key), should self-activate. If it doesn't, change the Product Key to the COA SLP key and then Activate by Phone.

    Thanks,
    Darin

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, August 18, 2008 8:15 PM